Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club

This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater.

What you’ll do

• Supervise day-to-day operations of hospitality bars on matchdays and event days, ensuring smooth and efficient service.
• Lead, support, and motivate bar staff to deliver high-quality customer service in a premium environment.
• Ensure bars are fully set up before service, including stock, glassware, equipment, and presentation standards.
• Oversee drink service to ensure speed, accuracy, and consistency across all hospitality areas.
• Monitor staff performance during service and provide on-the-spot guidance and support where needed.
• Handle guest enquiries, requests, and complaints professionally and promptly.
• Ensure compliance with licensing laws, including Challenge 25 and responsible alcohol service.
• Manage tills and payment procedures to ensure accuracy and security.
• Monitor stock levels, report shortages, and support stock rotation and replenishment.
• Liaise with cellar and hospitality room teams to ensure seamless service delivery.
• Maintain high standards of cleanliness, hygiene, and organisation across all bar areas.
• Ensure all health & safety, food safety, and stadium operational procedures are followed.
• Support queue management and service flow during peak periods to maximise efficiency.
• Assist with opening and closing procedures, including setup, reconciliation, and end-of-day reporting.
• Maintain a calm, professional, and solution-focused approach in a fast-paced, high-pressure stadium environment.
• Support training and onboarding of casual bar staff where required.

What you’ll bring

• Previous experience in a supervisory or senior bar role within hospitality, events, or stadium environments.
• Strong leadership skills with the ability to motivate and coordinate casual staff under pressure.
• Excellent knowledge of bar operations, including stock control, tills, and service standards.
• Confident decision-maker who remains calm and effective in fast-paced, high-volume matchday settings.
• Strong customer service skills with the ability to handle VIP and hospitality guests professionally.
• Good understanding of licensing laws, including Challenge 25 and responsible alcohol service.
• Highly organised with the ability to manage multiple priorities at once.
• Strong communication skills with the ability to liaise across hospitality, cellar, and operations teams.
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events.
• Hands-on and proactive approach, willing to support bar service during peak periods.
• High attention to detail with a focus on service quality, cleanliness, and operational efficiency.
• Experience managing cash reconciliation and basic end-shift reporting.
• Ability to train, guide, and support casual bar staff to maintain consistent standards.
• Calm, professional, and solutions-focused when dealing with service issues or customer concerns.