Job introduction
Heritage Portfolio are looking for talented and enthusiastic Hospitality & Event Managers to join our casual team working across our portfolio of venues!
As part of our casual management team, you will be a pivotal part in delivering outstanding service in some of Edinburgh’s most iconic venues including Edinburgh Castle, Holyrood Palace, the Royal Botanic Gardens Edinburgh, Edinburgh Zoo, National Museum of Scotland, Signet Library, Dundas Castle, Hopetoun House, Mansfield Traquair, the Scottish National Portrait Gallery, the Gallery of Modern Art and Musselburgh Racecourse.
What you’ll do:
- Oversee the food / beverage operation, managing and supporting a team of staff, delegating tasks to ensure optimal service is delivered.
- Follow standard operating procedures to maintain quality and consistency across the site.
- Use your experience and leadership skills to provide and deliver a successful, exceptional, unforgettable experience for our guests.
- Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
- Making sure casual and agency teams are fully briefed, and given their allocated break time.
- Ensure profitability through protection of the company’s asset and stock.
- Always ensure you and your team remain smart and presentable in line with the company’s dress and appearance policy.
- Maximising sales opportunities through upselling where possible.
- Ensure that you and your team adhere to company procedures regarding allergens.
- Ensure guests are served in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.
What you’ll bring:
- A leader who can keep their team motivated over busy periods.
- Positive attitude, being friendly yet professional.
- Ability to communicate clearly and concisely with both team and management around the site.
- A team player with an ability to work in a busy environment.
- Excellent verbal communication and customer service skills.
- 18+ due to the licensing restrictions.
- Experience in dealing with guest complaints promptly and efficiently.
- Previous management experience.
What we offer:
- Casual hours across the week.
- From £16.33-£19.00 per hour, depending on experience.
- Weekly pay, accruing holiday pay as you work.
- Amazing training and development opportunities.
- Opportunity to work across some of Edinburgh's premier cultural destinations.
- Opportunity to get involved across the wider business during peak times.
- Refer a friend scheme with unlimited friends – you can earn money for each person you refer!
Why Sodexo?
- Casual hours across the week.
- From £16.33-£19.00 per hour, depending on experience.
- Weekly pay, accruing holiday pay as you work.
- Amazing training and development opportunities.
- Opportunity to work across some of Edinburgh's premier cultural destinations.
- Opportunity to get involved across the wider business during peak times.
- Refer a friend scheme with unlimited friends – you can earn money for each person you refer!
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Casual Hospitality & Event Managers at Heritage Portfolio employer: Sodexo Group
Sodexo at Edinburgh Academy is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Front of House Supervisor, you will enjoy the benefits of a supportive environment, with ample opportunities to enhance your leadership skills while ensuring a memorable dining experience for our school community. Located in the heart of Edinburgh, this role allows you to engage with a diverse group of pupils and staff, making every day rewarding and impactful.
