At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences and manage event operations.
- Company: Join Sodexo, a company that values your individuality and impact.
- Benefits: Enjoy mental health support, discounts, and a cycle-to-work scheme.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be part of a dynamic team and make a real difference in guest services.
- Qualifications: Experience in customer service and supervisory roles is essential.
The predicted salary is between 30000 - 31000 € per year.
37.5 hours per week Monday - Friday (0700 - 1500) £14.81 per hour
Job Introduction
- Manage a team of Receptionists & Porters to deliver a specific standard of Guest experience
- Supervise the day-to-day operation of the Business Event Centre and Main Reception
- Complete monthly team rotas, deliver staff team briefings and training, as required
- Assist in menu planning, food presentation and meeting room catering service standards
- Deliver the highest standards of customer service and be the first point of contact for delegates/visitors
- Collate end of month department data and reports as requested by FOH Manager
- Undertake audits in relation to service delivery / offer compliance, as requested
- Manage the HMRC Matrix booking system to maximise occupancy rates
- Supervise & coordinate the corporate meetings within the Business Event Centre
What you’ll do
- Experience of following and ensuring implementation of Health and Safety Procedures
- Experience of undertaking conference and events coordination
- Computer proficient
- Basic numeracy / literacy skills
- Customer service excellence
- Supervisory experience
What we offer
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
BEC & Reception Supervisor in Birmingham employer: Sodexo Group
Sodexo is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where you can thrive. With comprehensive benefits including mental health support, flexible working hours, and opportunities for professional development, you'll find a rewarding environment in the heart of Birmingham. Join us to make a meaningful impact while enjoying a fulfilling career in hospitality management.
StudySmarter Expert Advice🤫
We think this is how you could land BEC & Reception Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a BEC & Reception Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture at Sodexo. Understand their values and how they align with your own. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Practice your customer service scenarios! Since this role is all about delivering top-notch guest experiences, think of examples from your past where you've excelled in customer service and be ready to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sodexo family and being part of something greater.
We think you need these skills to ace BEC & Reception Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and customer service excellence to show us you're the right fit for the BEC & Reception Supervisor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've managed teams or coordinated events in the past, so we can see your personality and enthusiasm shine through.
Showcase Relevant Experience:When filling out your application, emphasise any experience you have with Health and Safety procedures or event coordination. We want to know how you’ve successfully handled similar responsibilities before!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sodexo Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a BEC & Reception Supervisor. Familiarise yourself with managing teams, customer service excellence, and event coordination. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience. Think of specific examples where you've successfully managed a team or improved service delivery. Highlight how you’ve handled challenges and ensured compliance with health and safety procedures.
✨Prepare Questions About the Company Culture
Sodexo values teamwork and personal impact, so come ready with questions about their culture and values. This shows your interest in being part of something greater and helps you assess if it’s the right fit for you.
✨Demonstrate Customer Service Excellence
Since this role is all about delivering top-notch customer service, be ready to share examples of how you've gone above and beyond for guests or clients in the past. This will illustrate your commitment to providing an exceptional guest experience.
