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- Tasks: Create a safe and supportive environment for individuals in custody while promoting rehabilitation.
- Company: Join the dedicated team at HMP Bronzefield, where teamwork and respect are key.
- Benefits: Competitive salary, free meals, gym access, and comprehensive training.
- Other info: Enjoy clear career progression and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: No prior experience needed; strong communication and empathy are essential.
The predicted salary is between 35574 - 39299 £ per year.
Please note: This role is not eligible for sponsorship under the Skilled Worker visa route in line with current UK immigration rules.
What You’ll Do
- Creating a safe, respectful, and supportive environment for those in custody
- Supporting daily routines, activities, and wellbeing
- Escorting individuals securely within and outside the facility
- Responding calmly and professionally to challenging or high-pressure situations
- Encouraging positive behaviour and supporting rehabilitation
- Building constructive, professional relationships based on trust, fairness, and consistency
- Acting as a positive role model and providing encouragement where needed
Who We’re Looking For
There’s no such thing as a typical Prison Custody Officer. Our team includes people from all walks of life – whether you’re a parent, carer, former teacher, retail worker, or simply someone who enjoys working with people and making a difference. Many of our officers are women who bring strong communication skills, empathy, and resilience to the role – qualities that are essential in a women’s prison environment. You don’t need previous experience in security or the prison service. Skills from roles such as care, education, customer service, or parenting are highly transferable. If you’re someone who can remain calm, treat others with respect, and build positive relationships, we would encourage you to apply – even if you’re not sure you meet every requirement.
Assessment Centre Date: 23rd & 24th June. Please only apply if you are available to attend.
Teamwork Matters
Teamwork is at the heart of everything we do. You’ll work closely with colleagues to maintain a safe and supportive environment for staff, visitors, and those in custody. A strong sense of teamwork, trust, and communication is essential to success in this role.
The Behaviours That Make a Great Officer
- Calm Under Pressure – Staying composed in challenging situations
- Empathy & Respect – Treating everyone with dignity
- Strong Ethics – Acting with fairness and integrity
- Resilience & Adaptability – Remaining effective in a dynamic environment
- Effective Communication – Listening and communicating clearly
- Conflict Resolution – Using de-escalation techniques
- Teamwork – Supporting colleagues and working collaboratively
- Vigilance – Staying alert and aware
Training and Development
No previous experience is required. You’ll receive a comprehensive 8-week training programme, including:
- Classroom and practical learning
- Communication and conflict resolution training
- Shadowing experienced officers
- Ongoing development and career progression opportunities
Why Join Us at HMP Bronzefield?
- A meaningful career where you can make a real difference
- A supportive and inclusive team environment
- Opportunities to build confidence and develop new skills
- Clear career progression pathways
- Job stability and long-term development
Eligibility Criteria
- Be at least 18 years old at the start of employment
- Meet required eyesight standards (with or without corrective lenses)
- Have adequate hearing (without hearing aids for operational safety reasons)
- Tattoos must not be offensive, discriminatory, or intimidating
- Facial tattoos are generally not permitted unless for cultural, religious, or medical reasons
What We Offer
- Starting salary 35,574.59 + 3729.24 London Weighting
- Annual increases over the first 5 years
- Free meals and parking
- Access to on-site gym and subsidised membership
- Overtime opportunities (subject to availability)
- Comprehensive training and career development
- Life assurance
- BUPA healthcare
- Pension scheme and additional benefits
We are committed to supporting your wellbeing both in and outside of work.
Important Information
This role is not eligible for Skilled Worker visa sponsorship.
Prison Custody Officer at HMP Bronzefield in Ashford employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prison Custody Officer at HMP Bronzefield in Ashford
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Prison Custody Officer does, especially the skills they value like empathy and teamwork. This will help you shine during interviews and assessments.
✨Tip Number 2
Practice your communication skills! Since effective communication is key in this role, try role-playing scenarios with friends or family. This will help you stay calm and articulate under pressure.
✨Tip Number 3
Showcase your transferable skills! Whether you’ve worked in care, education, or retail, think about how those experiences relate to the job. We want to see how you can bring your unique background to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team at HMP Bronzefield.
We think you need these skills to ace Prison Custody Officer at HMP Bronzefield in Ashford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role.
Highlight Transferable Skills: Even if you haven't worked in a prison or security setting before, we value skills from all walks of life. Make sure to mention any relevant experience from care, education, or customer service that showcases your ability to communicate and build relationships.
Show Your Team Spirit: Teamwork is key at HMP Bronzefield! In your application, emphasise your ability to work collaboratively and support your colleagues. Share examples of how you've successfully worked in a team before.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Sodexo Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Prison Custody Officer does. Familiarise yourself with the responsibilities listed in the job description, such as creating a safe environment and supporting rehabilitation. This will help you demonstrate your genuine interest and readiness for the role.
✨Showcase Your Transferable Skills
Even if you don’t have direct experience in a prison environment, think about how your past roles have equipped you with relevant skills. Whether it’s communication from customer service or empathy from caregiving, be ready to share specific examples that highlight your ability to handle challenging situations and build positive relationships.
✨Prepare for Scenario-Based Questions
Expect to face questions that assess your ability to remain calm under pressure and resolve conflicts. Practice responding to hypothetical scenarios related to the role, such as dealing with a difficult individual or managing a high-pressure situation. This will help you articulate your thought process and approach during the interview.
✨Emphasise Teamwork and Communication
Since teamwork is crucial at HMP Bronzefield, be prepared to discuss how you work collaboratively with others. Share examples of how you’ve supported colleagues in previous roles and how effective communication has played a part in your success. This will show that you’re a team player who values collaboration.