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- Tasks: Supervise the Emirates Lounge, ensuring top-notch service and staff management.
- Company: Join a leading global hospitality company with a focus on guest experience.
- Benefits: Earn £14.90 per hour with a flexible 4 on, 2 off shift pattern.
- Why this job: Be part of a vibrant team enhancing guest experiences at Gatwick Airport.
- Qualifications: Customer service experience and team leadership skills are essential.
- Other info: Opportunity to grow in a dynamic hospitality environment.
The predicted salary is between 14 - 16 £ per hour.
A major global hospitality company is seeking a Supervisor for the Emirates Lounge at Gatwick Airport. In this role, you will ensure high-quality service delivery, oversee staff management, and maintain food presentation standards.
Essential skills include customer-facing experience and team supervision.
This position offers £14.90 per hour with a shift pattern of 4 days on and 2 days off. Candidates must provide a 5-year work history and UK address history.
Airport Lounge Supervisor - Guest Experience & Team Lead employer: Sodexo Group
Contact Detail:
Sodexo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Lounge Supervisor - Guest Experience & Team Lead
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at airports or lounges. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for guest experience! During interviews, share specific examples of how you've gone above and beyond for customers in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Airport Lounge Supervisor - Guest Experience & Team Lead
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer-facing experience in your application. We want to see how you've gone above and beyond to create memorable experiences for guests, especially in a hospitality setting.
Team Leadership is Key: Since this role involves supervising staff, share examples of your team management skills. We love to see how you've motivated and guided your team to deliver top-notch service.
Be Detailed with Your Work History: Remember, we need a 5-year work history and UK address history. Be thorough and clear about your previous roles and locations to help us get a complete picture of your background.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sodexo Group
✨Know the Lounge Inside Out
Before your interview, make sure you research the Emirates Lounge and its offerings. Familiarise yourself with their service standards and food presentation styles. This will show your genuine interest in the role and help you answer questions more confidently.
✨Highlight Your Customer Service Skills
Since this role is all about guest experience, be ready to share specific examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Team Leadership Experience
As a Supervisor, you'll need to manage a team. Prepare to discuss your previous experiences in team supervision. Share how you motivated your team, handled conflicts, and ensured everyone was working towards a common goal.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Practice answering questions like, 'What would you do if a guest was unhappy with their service?' to showcase your critical thinking and customer care approach.
