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- Tasks: Lead and optimise post-sales operations to drive revenue growth and customer retention.
- Company: Join Choco, a fast-growing tech company revolutionising the food system.
- Benefits: Competitive salary, equity options, and a vibrant team culture.
- Why this job: Make a real impact on sustainable food systems while advancing your career.
- Qualifications: 5+ years in Customer Success Operations with strong Salesforce skills.
- Other info: Be part of a unicorn startup with significant growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed and financed. Our AI‑focused software connects distributors with their customers to operate waste‑free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it.
We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post‑sales revenue engine. You will improve renewal forecasting, increase revenue predictability, and optimize the systems and data architecture that drive retention and expansion. Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. This is a senior individual‑contributor role for someone who has built post‑sales operations in scaling B2B SaaS environments and is ready to own a revenue‑critical function.
What You’ll Do
- Own and elevate renewal, churn, and expansion forecasting to increase leadership confidence in revenue projections
- Redesign and optimize Salesforce architecture impacting contracts, renewals, and lifecycle reporting
- Establish clear metric definitions and governance standards, and translate reporting into actionable insights that drive measurable impact for CS teams
- Enable CS leadership and CSMs to effectively use forecasting and reporting by embedding data literacy, clear operating rhythms, and practical guidance into daily execution
- Partner with Finance to improve revenue hygiene and strengthen forecasting alignment
- Drive prioritization and alignment with Systems to unlock high‑impact operational improvements
- Build scalable processes that increase efficiency and create clarity across Customer Success
- Lead cross‑functional initiatives from diagnosis through implementation and adoption, ensuring changes stick
What You’ll Bring
- 5+ years in Customer Success Operations, Revenue Operations, or GTM Operations in B2B SaaS
- Proven experience owning or materially improving renewal and expansion forecasting
- Strong Salesforce architecture knowledge with hands‑on experience impacting contracts and revenue reporting; experience with workflow tools (e.g., Monday.com) is a plus
- Demonstrated experience building or redesigning operational processes in high‑growth, scaling environments
- High ownership mindset with accountability for business outcomes, not just deliverables
- Strong cross‑functional influence and confidence working with senior stakeholders
- Fluent English (written and spoken)
If you are excited by the idea of shaping how a post‑sales organization runs, and seeing your work translate directly into revenue outcomes, this role offers meaningful ownership, visibility, and growth.
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long‑term vision. In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We’re supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Senior Customer Success Operations Manager employer: Socotra, Inc.
Contact Detail:
Socotra, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Operations Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Choco or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into Choco's mission and values. Show us how your experience aligns with our goals of optimising the food system and driving revenue outcomes. We love candidates who are genuinely passionate!
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! Bring examples of how you've improved forecasting or redesigned processes in past roles. We want to see your impact in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the Choco team and making a difference in the food industry.
We think you need these skills to ace Senior Customer Success Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and our mission shine through. We want to see that you’re genuinely excited about optimising the food system and making a difference!
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success Operations and B2B SaaS environments. We’re looking for specific examples of how you’ve improved forecasting and operational processes, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s make it happen!
How to prepare for a job interview at Socotra, Inc.
✨Know Your Numbers
As a Senior Customer Success Operations Manager, you'll need to be comfortable with data. Brush up on your forecasting skills and be ready to discuss how you've improved renewal and expansion metrics in previous roles. Bring specific examples that showcase your impact on revenue predictability.
✨Master Salesforce Architecture
Since the role involves optimising Salesforce architecture, make sure you’re well-versed in its functionalities. Prepare to talk about your hands-on experience with Salesforce, especially how you've influenced contracts and revenue reporting. If you have experience with workflow tools like Monday.com, don’t forget to mention that too!
✨Showcase Cross-Functional Collaboration
This position requires strong collaboration with various teams. Be ready to share examples of how you've worked with Finance, Customer Success, and other departments to drive operational improvements. Highlight your ability to influence senior stakeholders and ensure everyone is aligned towards common goals.
✨Emphasise Your Ownership Mindset
Choco values individuals who take ownership of their work. During the interview, convey your high ownership mindset by discussing past projects where you were accountable for business outcomes. Share how you’ve led initiatives from diagnosis through implementation, ensuring that changes were not only made but also sustained.