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- Tasks: Lead retail operations strategy and execution across EMEA for SKIMS' stores.
- Company: Join SKIMS, a pioneering brand redefining modern apparel with a focus on innovation.
- Benefits: Enjoy private medical insurance, life assurance, income protection, and a pension scheme.
- Why this job: Shape the future of retail in a dynamic, inclusive environment while driving growth.
- Qualifications: 10+ years in retail leadership with experience in multi-unit operations and international markets.
- Other info: Be part of a high-performance culture that values creativity and collaboration.
The predicted salary is between 80000 - 100000 ÂŁ per year.
SKIMS is a solutions‑oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort‑driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high‑performance environment where ambitious, curious, and values‑driven individuals can do the best work of their careers.
The Retail Operations Director, EMEA will lead the operational strategy and execution for SKIMS’ owned retail stores and concessions across Europe, the Middle East, and Africa. This senior leadership role is responsible for driving commercial performance, operational excellence, customer experience, and scalable infrastructure across the region. Partnering closely with Global Retail, Merchandising, Planning, HR, Finance, and Store Development, this role ensures EMEA direct points of sale operate efficiently, profitably, and in alignment with SKIMS’ brand standards. This leader will build and develop a high‑performing regional retail team while supporting new market entry and rapid expansion.
Key Responsibilities- Regional Retail Strategy & Performance
- Own retail operational performance across EMEA, including sales, profitability, inventory health, and cost control.
- Drive execution of regional KPIs including comp growth, conversion, ATV, UPT, shrink, and payroll efficiency.
- Translate global retail strategy into localized execution plans.
- Identify opportunities for operational improvements and process optimization.
- Store Operations & Standards
- Ensure operational consistency across all EMEA locations.
- Implement best‑in‑class SOPs and retail playbooks aligned with global standards.
- Oversee compliance, risk management, and health & safety standards.
- Lead loss prevention initiatives and inventory control processes.
- Expansion & New Store Openings
- Partner with Store Development and Real Estate to support new market entry and store openings.
- Lead operational readiness planning for all new EMEA locations.
- Ensure seamless store handover from construction to operations.
- Build scalable infrastructure to support rapid expansion.
- Team Leadership & Development
- Lead, coach, and develop regional Store Leaders and field teams.
- Partner with HR to drive talent planning, succession strategy, and performance management.
- Build strong leadership pipelines across markets.
- Foster a culture of accountability, collaboration, and elevated customer experience.
- Cross-Functional Collaboration
- Partner with Planning and Merchandising to optimize product flow and inventory allocation.
- Align with Finance on budgeting, forecasting, and cost management.
- Collaborate with Marketing to support retail activations and brand moments.
- Work closely with Global HQ to ensure alignment on systems, reporting, and tools.
- Reporting & Governance
- Provide regular performance reporting and strategic updates to Global Retail leadership.
- Manage regional retail budgets and expense controls.
- Identify risks and proactively implement mitigation strategies.
- 10+ years of retail leadership experience, including multi‑unit or regional oversight.
- Experience leading retail operations across multiple international markets preferred.
- Proven track record of driving sales growth and operational excellence in high‑growth environments.
- Strong financial acumen with experience managing P&L responsibility.
- Deep understanding of customer experience and retail KPIs.
- Experience supporting rapid retail expansion and store openings.
- Exceptional leadership, communication, and stakeholder management skills.
- Ability to operate both strategically and hands‑on in a fast‑paced environment.
- Based in London with flexibility to travel across EMEA.
- Private Medical Insurance (PMI)
- Group Life Assurance
- Income Protection
- Critical Illness
- Pension Scheme
- Modern Health
- ClassPass
Retail Operations Director, EMEA London Office, London, United Kingdom - HQ employer: Socotra, Inc.
Contact Detail:
Socotra, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Director, EMEA London Office, London, United Kingdom - HQ
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry, especially those who work at SKIMS or similar brands. Attend events, join online forums, and don’t be shy to reach out on LinkedIn – you never know who might help you land that interview!
✨Tip Number 2
Research is key! Dive deep into SKIMS’ brand values, products, and recent news. This will not only help you tailor your conversations but also show your genuine interest in the company during interviews. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail operations and leadership. Think about your past experiences and how they align with SKIMS’ goals. Mock interviews with friends can really boost your confidence!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SKIMS team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Retail Operations Director, EMEA London Office, London, United Kingdom - HQ
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Retail Operations Director role. Highlight your leadership experience and any relevant achievements in retail operations to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about SKIMS and how your background makes you the perfect fit for leading our EMEA retail strategy.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you drive sales growth or improve operational efficiency? Numbers speak volumes, so let us see your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the SKIMS team!
How to prepare for a job interview at Socotra, Inc.
✨Know Your Numbers
As a Retail Operations Director, you'll need to demonstrate your financial acumen. Brush up on key retail KPIs like sales growth, inventory health, and cost control. Be ready to discuss how you've driven these metrics in previous roles.
✨Showcase Your Leadership Style
This role requires exceptional leadership skills. Prepare examples of how you've built and developed high-performing teams. Think about specific challenges you've faced and how you fostered a culture of accountability and collaboration.
✨Understand the Brand
Familiarise yourself with SKIMS' mission and values. Be prepared to discuss how your experience aligns with their commitment to innovation and customer experience. Show that you understand their product lines and how they fit into the market.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with various departments like HR, Finance, and Marketing. Think of examples where you've successfully collaborated across functions to achieve operational excellence. Highlight your communication skills and ability to align diverse teams towards common goals.