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- Tasks: Lead the onboarding of food distributors, ensuring smooth implementation and customer success.
- Company: Choco, a fast-growing tech company focused on sustainable food systems.
- Benefits: Competitive salary, impactful work, and a collaborative culture.
- Why this job: Make a real difference in the food industry while growing your career.
- Qualifications: 2-4 years in SaaS implementation or project management with strong communication skills.
- Other info: Join a dynamic team at a pivotal scaling moment with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. Choco is scaling rapidly in the UK&I market, and every new customer implementation is critical to long-term success. As our customer base grows, ensuring fast, structured, and high-quality onboarding becomes essential.
As an Implementation Manager, you will own the onboarding and implementation of food distributors joining the Choco platform in the UK&I region. Your role will ensure customers launch successfully, adopt the product quickly, and realize value from day one. You will be the operational driver of customer implementations: coordinating internal teams and customer stakeholders, managing timelines and dependencies, and ensuring projects move smoothly from post-sale handoff to go-live and Customer Success transition.
What You’ll Do
- Own the end-to-end implementation lifecycle from post-sale handoff through go-live and Customer Success transition.
- Drive structured onboarding and implementation programs, ensuring milestones are met and timelines stay on track.
- Act as the primary point of contact for customers throughout the implementation journey and manage project scope, timelines, risks, and dependencies across multiple concurrent implementations.
- Lead customer kickoff meetings, onboarding sessions, and structured training.
- Coordinate cross-functional collaboration across Sales, Customer Success, Product, and Solution Engineering.
- Support customers with technical integrations including APIs or ERP systems where required.
- Identify risks early, remove blockers, and drive mitigation plans to ensure successful launches and track implementation performance metrics such as time-to-go-live and time-to-first-value.
- Contribute to scalable onboarding frameworks including templates, documentation, and implementation playbooks.
What You Bring
- 2-4+ years of experience in SaaS implementation, customer onboarding, project management, or similar roles.
- Experience managing multiple customer projects simultaneously with clear delivery outcomes.
- Strong stakeholder management and customer communication skills, followed by an ability to bring structure and clarity to complex or fast-moving environments.
- Proactive mindset with strong ownership and problem-solving ability.
- Experience working with cross-functional teams such as Sales, Product, Engineering, and Customer Success.
- Familiarity with APIs, ERP systems, or technical integrations.
- Comfort operating in a fast-growing startup or scale-up environment.
- Fluent English (C1/C2).
Why Choco
- Join a high-performing, ambitious implementation team with real ownership and impact.
- Help to build and refine implementation playbooks, processes, and cadences - not from zero, but at a pivotal scaling moment.
- See clear impact from your work, measured by customer success rather than vanity KPIs.
- Work on a product with purpose and proven traction, driving meaningful adoption in an underserved industry.
- Be part of a culture that values ownership over ego - transparent, collaborative, and execution-focused.
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision. In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Implementation Manager UK&I employer: Socotra, Inc.
Contact Detail:
Socotra, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager UK&I
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections we make, the better our chances of landing that Implementation Manager role at Choco.
✨Tip Number 2
Prepare for interviews by understanding Choco's mission and values. We should be ready to discuss how our experience aligns with their goals of optimising the food system. Show them we’re not just looking for a job, but we’re passionate about making a difference!
✨Tip Number 3
Practice our pitch! We need to clearly articulate our experience in SaaS implementation and project management. Let’s highlight specific examples where we’ve successfully managed multiple projects and delivered results – this will set us apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Choco team and contributing to their exciting journey.
We think you need these skills to ace Implementation Manager UK&I
Some tips for your application 🫡
Show Your Passion for Sustainability: When you write your application, let your enthusiasm for sustainable food systems shine through. We want to see how your values align with our mission at Choco, so share any relevant experiences or projects that highlight your commitment to making a difference.
Highlight Relevant Experience: Make sure to showcase your experience in SaaS implementation or project management. We’re looking for someone who can manage multiple projects smoothly, so include specific examples of how you've successfully led similar initiatives in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively. This will help us understand your fit for the Implementation Manager role right away.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Socotra, Inc.
✨Know the Company Inside Out
Before your interview, dive deep into Choco's mission and values. Understand how their AI-focused software optimises food distribution and why sustainability is key. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Project Management Skills
As an Implementation Manager, you'll need to manage multiple projects simultaneously. Prepare examples from your past experiences where you've successfully coordinated teams, managed timelines, and delivered results. Be ready to discuss how you handle risks and ensure smooth transitions, as this will be crucial for the role.
✨Demonstrate Your Technical Know-How
Familiarity with APIs and ERP systems is a must for this position. Brush up on your technical knowledge and be prepared to discuss any relevant experience you have with integrations. If you can, bring examples of how you've supported customers through technical challenges in the past.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the implementation frameworks they currently use or how they measure customer success post-launch. This shows that you're not only interested in the role but also in contributing to Choco's growth and success.