At a Glance
- Tasks: Support our customers in the UK and Germany via chat, email, and WhatsApp.
- Company: Join Choco, a fast-growing tech company on a mission for sustainable food systems.
- Benefits: Be part of a global team with a fun culture and opportunities for growth.
- Other info: Embrace change in a dynamic environment with a focus on teamwork.
- Why this job: Make a real impact by solving customer problems and building trust.
- Qualifications: Fluent in English and German, with 2+ years in customer-facing roles.
The predicted salary is between 30000 - 42000 € per year.
Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?
Here’s what we’re up to: https://bit.ly/4fyXonB
You’re the reason our customers stay loyal when things don’t go to plan. As a Customer Care Associate at Choco, your mission is to make every interaction feel easy, thoughtful, and human — even when the issue is complex. You’re not just responding to messages; you’re solving real-world problems for food suppliers who rely on us to keep their operations running. Whether it’s a bug, a missed order, or a new partner onboarding, you bring clarity, calm, and confidence — turning pressure into partnership. This role is at the front line of our product and brand. You don’t just help people use Choco — you show them what it feels like to be understood.
What You’ll Do
Be a trusted point of contact for our UK and German customers via chat, email, and WhatsApp
Collaborate with external agents — coaching and supporting quality in your market
Troubleshoot with confidence and escalate clearly when needed
Spot patterns in recurring issues and share ideas to fix them at the root
Help us adopt new tools and workflows — especially automation and AI
What You Bring
Fluent in English (C1+) and German (C1+)
2+ years in customer-facing roles in high-speed, tech-enabled environments
Excellent communicator — clear, warm, and structured under pressure
Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
Curious and tech-adaptable — you embrace change and pick up tools quickly
Empathetic and solution-focused — you care deeply about customer outcomes and team impact
Why Choco?
Because support here isn’t about ticking boxes — it’s about building trust in the moments that matter. You’ll join a global, tight-knit team that learns fast, laughs loud, and grows together.
Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.
In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We\\\'re supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Customer Care Associate (German-Speaking) - UK/I in City of London employer: Socotra, Inc.
Choco is an exceptional employer that prioritises a supportive and collaborative work culture, where every team member plays a vital role in driving sustainable solutions for the global food system. As a Customer Care Associate, you will not only engage with customers in a meaningful way but also benefit from ample opportunities for personal and professional growth within a dynamic, fast-paced environment. With a commitment to innovation and a strong emphasis on teamwork, Choco offers a unique chance to be part of a mission-driven company that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Associate (German-Speaking) - UK/I in City of London
✨Tip Number 1
Get to know Choco inside out! Familiarise yourself with their mission and values. When you understand what they stand for, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice your communication skills! As a Customer Care Associate, you'll need to be clear and warm under pressure. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your tech-savviness! Choco is all about optimising processes, so be ready to discuss any tools you've used in previous roles. Highlight your adaptability and eagerness to learn new systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Choco team!
We think you need these skills to ace Customer Care Associate (German-Speaking) - UK/I in City of London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about making connections, so make sure your application reflects that vibe.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Care Associate role. Highlight your experience in customer-facing roles and how you’ve tackled challenges in high-speed environments. We love seeing how your skills align with our mission!
Be Clear and Concise:While we want to know about your experiences, keep it clear and concise. Use bullet points if needed to make your achievements stand out. We appreciate straightforward communication, especially since that’s what you’ll be doing with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Choco and our mission while you’re at it!
How to prepare for a job interview at Socotra, Inc.
✨Know the Company Inside Out
Before your interview, take some time to really understand Choco's mission and values. Familiarise yourself with their AI-focused software and how it optimises the food supply chain. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Communication Skills
As a Customer Care Associate, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in high-pressure situations. Practice articulating your thoughts clearly and warmly, as this reflects the empathetic approach Choco values.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues. Be ready to discuss how you identified the problem, the steps you took to solve it, and the outcome. This will highlight your solution-focused mindset, which is crucial for the role.
✨Embrace Change and Adaptability
Choco is looking for someone who is tech-adaptable and embraces change. Be prepared to discuss how you've quickly learned new tools or processes in previous roles. Share your experiences with automation and AI, as this aligns with the company's focus on innovation.
