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- Tasks: Support IT operations and provide top-notch customer service to colleagues.
- Company: Join SOCOTEC, a leader in infrastructure and environmental services.
- Benefits: Enjoy 25 days holiday, electric car scheme, and exclusive discounts.
- Other info: Be part of a collaborative culture that values your ideas and growth.
- Why this job: Kickstart your IT career in a supportive and innovative environment.
- Qualifications: Knowledge of MS Office 365 and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
SOCOTEC’s Central Services team provides essential support across HR, Finance, IT, Digital, Marketing, Communications and Operations, enabling our business and technical teams to deliver high-quality services to clients across the UK. By managing recruitment, staff development, payroll, financial planning, digital systems, and internal communications, we ensure smooth operations, efficiency and innovation throughout the organisation. Our people-focused, collaborative culture empowers colleagues to contribute ideas, work safely, and grow their careers while supporting SOCOTEC’s mission to deliver trusted, market-leading services in infrastructure, environmental, and technical sectors.
What’s in it for you? Your expertise deserves recognition. Alongside a competitive salary, we offer a comprehensive benefits package including 25 days holiday (with the option to buy more), an electric car scheme (where applicable), employee recognition programmes, family-friendly support, exclusive retail discounts, employee assistance programmes, and an enhanced company pension. SOCOTEC UK & Ireland are proud to be Disability Confident accredited.
Are you interested in a career in IT? This could be your opportunity to excel as a Service Desk Technician playing a vital role in supporting SOCOTEC’s continued success. We are seeking a proactive, reliable, and flexible IT Service Desk Technician to join our IT Service Desk. In this role, you’ll need the confidence to work independently, alongside the ability to collaborate effectively as part of a team. A background in IT, along with knowledge of outstanding customer service and latest technology trends, is essential to thrive in this position.
The tasks you will undertake will include (but are not limited to):
- Have an excellent working knowledge of MS Office 365
- Windows 10/11 application support
- Experience of providing IT Support using remote desktop applications
- Eager to provide a hands-on approach when required
- Demonstrate a clear passion for technology
To be successful you should be able to demonstrate:
- Excellent troubleshooting and customer service skills
- Excellent communication and interpersonal skills
- Desire for excellence and eagerness to learn
Associate IT Service Desk Technician in Burton upon Trent employer: SOCOTEC UK & Ireland
Contact Detail:
SOCOTEC UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate IT Service Desk Technician in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT knowledge and customer service skills. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle difficult customers. The more prepared you are, the more confident you’ll feel!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from passionate candidates. Plus, it shows you’re genuinely interested in joining SOCOTEC and being part of our awesome team.
We think you need these skills to ace Associate IT Service Desk Technician in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Associate IT Service Desk Technician role. Highlight your knowledge of MS Office 365, Windows support, and any customer service experience you have. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and your eagerness to learn. Let us know why you’re excited about joining SOCOTEC and how you can help us deliver top-notch services.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a friendly tone that reflects your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SOCOTEC UK & Ireland
✨Know Your Tech
Make sure you brush up on your knowledge of MS Office 365 and Windows 10/11. Be ready to discuss how you've used these tools in the past, and maybe even prepare to troubleshoot a common issue on the spot. This shows you're not just familiar with the software but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about supporting users, think of examples where you've provided excellent customer service. Whether it was resolving a tech issue for a friend or helping someone at work, be prepared to share those stories. It’ll highlight your interpersonal skills and your passion for helping others.
✨Be Proactive and Flexible
SOCOTEC values a proactive approach, so come prepared to discuss times when you've taken initiative. Maybe you suggested a new process that improved efficiency or helped a colleague with a tech problem. Flexibility is key, so mention any experiences where you adapted to changing situations.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. Inquire about how they support ongoing learning and development, as this shows your eagerness to grow within the role. Plus, it gives you a better idea of whether SOCOTEC is the right fit for you!