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For Companies At a Glance
- Tasks: Support and maintain critical applications, ensuring stability and performance.
- Company: Join SOCOTEC, a dynamic organisation with a growing IT team.
- Benefits: Gain technical expertise while enjoying a supportive work environment.
- Why this job: Kickstart your IT career and make a real impact on business operations.
- Qualifications: 1 year of IT experience and strong troubleshooting skills required.
- Other info: Training provided for MySQL and opportunities for continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
SOCOTEC is seeking an Application Support Associate to join our growing IT team. This is an excellent opportunity for someone early in their IT career to develop technical expertise while contributing to a dynamic and expanding organisation. As part of our Central Services IT team, you will play a key role in supporting and maintaining business‑critical applications that power SOCOTEC’s operations. You will work with a diverse range of bespoke web, desktop, and mobile applications, ensuring their stability, performance, and continuous improvement.
What You’ll Do
- Handle Service Desk requests and act as 3rd line specialist support
- Provide support for system releases and general maintenance
- Monitor, analyse, and resolve production application issues, taking preventative actions to minimise recurrence
- Deliver fixes and corrections to systems efficiently
- Assist end users with requests and incidents to enable the business to meet its goals
- Share knowledge and contribute to building comprehensive knowledge guides
- Work in a structured and methodical manner following industry best practices
- Support continuous improvement and evolution of the development team function
What We’re Looking For
- Minimum 1 year of industry and IT experience
- Experience working in either IT service desk or IT application support
- Strong troubleshooting and resolution skills
- A supportive attitude and openness to change
- Desirable Knowledge (training provided): MySQL
Applications Support Associate employer: SOCOTEC UK & Ireland
Contact Detail:
SOCOTEC UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Associate
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research SOCOTEC and understand their applications and services. Being able to discuss how your skills align with their needs will definitely give you an edge.
✨Tip Number 3
Show off your troubleshooting skills! During interviews, be ready to share examples of how you've resolved issues in the past. This will demonstrate your problem-solving abilities and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Applications Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Associate role. Highlight any relevant IT experience, especially in service desk or application support, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our IT team at SOCOTEC and how your background aligns with the responsibilities of the role. Keep it engaging and personal!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love seeing your problem-solving skills in action, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team at SOCOTEC!
How to prepare for a job interview at SOCOTEC UK & Ireland
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around application support and troubleshooting. Familiarise yourself with common issues that might arise in web, desktop, and mobile applications, as well as any relevant tools or technologies like MySQL.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved application issues in the past. Think about times when you had to analyse a problem, come up with a solution, and implement it effectively. This will demonstrate your troubleshooting skills and your ability to think on your feet.
✨Emphasise Teamwork
Since you'll be part of a dynamic IT team, highlight your experience working collaboratively. Share examples of how you've supported colleagues or contributed to team projects, showing that you're a supportive team player who values communication and knowledge sharing.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. This could include inquiries about the types of applications you'll be supporting or how the team approaches continuous improvement. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
