At a Glance
- Tasks: Provide technical support and solutions for Socomec PCE products to customers and the sales team.
- Company: Join a leading European engineering group focused on innovation and sustainability.
- Benefits: Enjoy autonomy, technical challenges, and opportunities for ongoing development.
- Other info: Inclusive workplace that values diversity and offers strong market demand.
- Why this job: Make a real impact by helping customers reduce energy usage and carbon footprint.
- Qualifications: Electrical/Electronic Engineering diploma and 4 years' experience in low-voltage electrical sector.
The predicted salary is between 35000 - 45000 £ per year.
Purpose of the Position: To provide professional technical and commercial pre- and post-sales support for Socomec PCE products to customers and the Socomec Sales team, ensuring accurate application advice, alignment with relevant standards, and effective resolution of technical issues. The role includes proposing appropriate Socomec solutions, delivering technical training, supporting site activities where required, and contributing to continuous improvement of technical content and the overall customer experience.
Key Job Responsibilities / Activities:
- Provide technical support to customers and the Socomec UK Sales team for PCE products, including application guidance and troubleshooting.
- Propose appropriate Socomec solutions to meet customer application requirements, ensuring technical suitability and clear communication of key assumptions or limitations.
- Deliver PCE product technical and catalogue training to customers and Socomec staff.
- Assess customer product returns and prepare clear technical assessment reports to support issue resolution and continuous improvement.
- Attend customer sites to provide commissioning and troubleshooting assistance where required.
- Proofread and improve PCE product literature, including catalogues, brochures, and instruction sheets, to ensure technical accuracy, clarity, and consistency.
- Maintain and develop product knowledge through relevant PCE training courses and engagement with HQ technical resources and Product Managers.
- Assess competitor products and provide Socomec alternatives, highlighting where specifications differ and promote Socomec features.
Communication:
- Telephone
- SoHelp (Sales Force technical support tool)
Points Of Contact:
- UK PCE Sales Team
- UK PCE Customer Service
- Customers
Reports To: UK PCE Technical Support Manager
Location: Hitchin, Hertfordshire (please note that our office will relocate to Stevenage in October 2026)
Education & background required:
- Electrical/Electronic Engineering diploma or equivalent qualification
- Minimum of 4 years’ experience within the low-voltage electrical sector
Skills Requirements:
- Ability to apply logical reasoning to analyse, diagnose, and resolve complex technical situations.
- Good computer literacy, including proficiency in Word, Excel, Outlook, and PowerPoint.
Why Join Socomec?
- Work within a highly innovative European engineering group.
- Play a key role in helping UK customers reduce energy usage and carbon footprint.
- Contribute to an expanding business with strong market demand.
- Enjoy autonomy, technical challenge, and ongoing development.
We Are an Equal Opportunities Employer. Socomec is committed to building an inclusive environment that values diversity and ensures equal opportunity for all applicants. We welcome candidates from all backgrounds and do not discriminate on the basis of gender, ethnicity, age, disability, religion, or any protected characteristic.
Please note that we do not offer sponsorship. Applicants must have the legal right to work in the UK at the time of application.
Technical Sales Support Engineer (20635) in Hitchin employer: Socomec Group
Socomec Group is an excellent employer for Field Service Engineers in Greater London, offering a dynamic work culture that prioritises diversity and inclusion. With competitive salaries, comprehensive benefits, and robust training programmes, employees are empowered to grow their skills and advance their careers while contributing to innovative electrical and power solutions.
