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Technical Customer Support - AV (Audio & Video) in Cambridge
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SoCode
Technical Customer Support - AV (Audio & Video)

Technical Customer Support - AV (Audio & Video) in Cambridge

Cambridge Full-Time No home office possible
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The candidate should meet the following requirements

Job Description

Role Description

The ideal candidate will have

Location: Cambridge – Hybrid
Industry: Audio & Video / Technology Services
Clients: High-End, Enterprise & Executive Environments

About the Role We are seeking a highly skilled Global Support Technician to provide exceptional audio and video support to a portfolio of high-end clients worldwide. This role is ideal for an AV professional who thrives in fast-paced, client-facing environments and is passionate about delivering seamless technology experiences.
You will act as a trusted technical partner, supporting mission-critical audio and video systems across corporate, executive, and premium environments.

Key Responsibilities

  • Provide remote and on-site technical support for professional audio and video systems
  • Troubleshoot and resolve AV incidents quickly and efficiently to meet strict SLAs
  • Support video conferencing platforms and integrated meeting room solutions
  • Work directly with high-profile clients, maintaining a professional and customer-focused approach at all times
  • Monitor, maintain, and optimise AV systems to ensure maximum uptime and performance
  • Collaborate with global support teams, engineers, and third-party vendors
  • Document incidents, resolutions, and system changes accurately
  • Participate in out-of-hours or on-call support when required

    • Required Skills & Experience

  • Proven experience in a professional Audio & Video support role – or knowledge with AV technology
  • Strong knowledge of high-end AV environments (corporate, executive, or broadcast-level setups)
  • Solid understanding of signal flow, audio processing, displays, cameras, control systems, and networking fundamentals
  • Excellent troubleshooting and problem-solving skills
  • Comfortable working with demanding, high-profile clients
  • Strong communication skills, both technical and non-technical
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    Contact Detail:

    SoCode Recruiting Team

    View SoCode Profile
    Technical Customer Support - AV (Audio & Video) in Cambridge
    SoCode
    Location: Cambridge
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    • Technical Customer Support - AV (Audio & Video) in Cambridge

      Cambridge
      Full-Time
    • S

      SoCode

      50-100
      View SoCode Profile
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