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For Companies At a Glance
- Tasks: Build strong relationships with clients and ensure their success in using our IT services.
- Company: Fast-growing IT company focused on customer satisfaction and engagement.
- Benefits: Competitive salary, performance bonus, hybrid work, and excellent benefits.
- Why this job: Be the heartbeat of customer journeys and make a real impact on client relationships.
- Qualifications: Experience in customer success or relationship management, especially in IT services.
- Other info: Join a people-first culture with opportunities for growth and development.
The predicted salary is between 30000 - 35000 £ per year.
The ideal candidate will have:
- Customer Account Executive – Relationship Management & Retention
- Salary - £30,000 - £35,000 + 10-15% performance bonus + excellent benefits
- Location - Cambridge based | Hybrid
- Industry - IT
Our client is growing fast, and they’re on the lookout for a Customer Account Executive who knows how to keep clients happy, engaged and coming back for more. In this role, you’ll be the heartbeat of the customer journey, ensuring smooth onboarding, meaningful engagement and long lasting partnerships. You’ll work closely with sales, logistics, and technical teams – acting as the key point of contact for all things client-related. If you’re organised, proactive, and thrive in a people-first culture, please apply!
What you’ll be doing:
- Building trusted, long term relationships with key clients
- Driving satisfaction and retention across a growing portfolio
- Guiding customers through onboarding and day-to-day success
- Supporting upsell and expansion conversations alongside sales
- Coordinating product fulfilment with third-party logistics teams
- Spotting risks early and tackling concerns with care and speed
- Acting as the go-to for all non-technical queries and touchpoints
You’ll need:
- A background in customer success or relationship management
- Must have previous experience in IT services
- Confident, engaging communication – both written and verbal
- A hands-on, problem-solving mindset with a customer-first approach
- UK driving license
Customer Account Executive - IT in Cambridge employer: SoCode
Contact Detail:
SoCode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive - IT in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for a Customer Account Executive role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and relationship management. We recommend role-playing with a friend to get comfortable with your responses and showcase your engaging communication skills.
✨Tip Number 3
Showcase your problem-solving mindset during interviews. Think of specific examples where you've tackled customer concerns effectively. This will demonstrate your hands-on approach and how you prioritise a customer-first culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Account Executive - IT in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Executive. Highlight your experience in customer success and relationship management, especially in IT services. We want to see how you’ve kept clients happy and engaged!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've built long-term relationships and driven customer satisfaction in your previous roles.
Show Off Your Communication Skills: Since this role requires confident and engaging communication, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at SoCode
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and relationship management. Be ready to discuss how you've built long-term relationships in previous roles, and think of specific examples that showcase your ability to keep clients happy and engaged.
✨Showcase Your IT Knowledge
Since this role is in the IT sector, it’s crucial to demonstrate your understanding of IT services. Prepare to talk about any relevant experience you have, and be ready to discuss how you can help clients navigate technical challenges, even if you're not the technical expert.
✨Engage with Real Scenarios
During the interview, expect scenario-based questions. Think about how you would handle onboarding a new client or resolving a potential issue. Practising these scenarios beforehand will help you articulate your problem-solving mindset effectively.
✨Communicate Confidently
Your communication skills are key for this role, so practice speaking clearly and confidently about your experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your points in an engaging manner.
