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For Companies At a Glance
- Tasks: Lead service delivery for key customers and enhance service frameworks.
- Company: Innovative tech company in communications and telecoms.
- Benefits: Competitive salary, benefits, and opportunities for career growth.
- Other info: Office-based role in Cambridge with travel involved.
- Why this job: Join a forward-thinking team delivering critical communication solutions.
- Qualifications: Experience in technical service delivery and strong customer engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: Cambridge (office-based) + travel
Salary: Competitive + Benefits
We’re working with an innovative technology business in the communications and telecoms space that’s looking to appoint a Service Lead to join its growing Service Operations team. This is a hands‑on role focused on managing in‑life service delivery for key customers, while also contributing to the development of service frameworks and supporting next‑generation (SaaS‑based) offerings.
Key Responsibilities
- Own and manage customer service delivery, ensuring SLAs and service commitments are met
- Act as the main point of contact for customers, handling performance reviews, escalations, and service improvements
- Collaborate with internal technical teams to resolve issues and maintain service quality
- Support the development and continuous improvement of service frameworks and processes
- Assist with onboarding new services and customers into support
Experience Required
- Proven background in technical service delivery within telecoms, networking, or a hi‑tech environment
- Experience managing SaaS or managed services in a B2B setting
- Strong understanding of service management frameworks (e.g. ITIL)
- Excellent stakeholder and customer engagement skills
Desirable
- Knowledge of radio communications or mobile network technologies (e.g. TETRA, LTE)
- Experience across the full service lifecycle, from onboarding to in‑life support
This is a great opportunity to join a forward‑thinking organisation delivering critical communication solutions, with strong career growth potential. For more information or a confidential discussion, please get in touch.
Service Delivery Lead (UK Security Clearance) employer: SoCode Recruitment
Contact Detail:
SoCode Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead (UK Security Clearance)
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your service delivery knowledge. Be ready to discuss your experience with SLAs and service frameworks like ITIL. Show them you’re not just a fit for the role, but the perfect match!
✨Tip Number 3
Don’t forget to showcase your customer engagement skills! Think of examples where you’ve successfully handled escalations or improved service delivery. This is your chance to shine and show how you can add value to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us. Let’s get you that Service Delivery Lead position!
We think you need these skills to ace Service Delivery Lead (UK Security Clearance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Lead. Highlight your experience in technical service delivery, especially in telecoms or SaaS environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention any relevant frameworks like ITIL that you’re familiar with.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage service delivery and improve processes. Numbers and results speak volumes, so let us know how you've made an impact in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at SoCode Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to telecoms and SaaS. Understand the service management frameworks like ITIL, as this will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Customer-Centric Mindset
Since the role involves managing customer service delivery, think about how you can demonstrate your experience in handling customer relationships. Prepare examples of how you've successfully managed SLAs and resolved escalations in previous roles.
✨Collaborative Spirit
This position requires working closely with internal technical teams. Be ready to discuss how you’ve collaborated with different departments in the past to improve service quality or resolve issues. Highlight any specific projects where teamwork made a difference.
✨Showcase Continuous Improvement
The company is looking for someone who can contribute to the development of service frameworks. Think of instances where you’ve identified areas for improvement in service delivery and how you implemented changes. This will show your proactive approach and commitment to excellence.