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- Tasks: Provide 1st and 2nd line support for Sage 200 users and troubleshoot issues.
- Company: Join a rapidly growing business solutions provider known for innovation.
- Benefits: Enjoy remote work flexibility and a supportive team culture.
- Why this job: Great opportunity to advance your career in a dynamic and collaborative environment.
- Qualifications: 1-2 years of Sage 200 support experience and strong communication skills required.
- Other info: Sage 200 certification and knowledge of SQL Server are desirable.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Sage 200 expert with a knack for problem-solving and a passion for customer service? Our client, a reputable and rapidly growing business solutions provider, is seeking a Sage 200 Support Technician to join their dynamic team. This is a fantastic opportunity for someone looking to take the next step in their career within a supportive and innovative environment.
Key Responsibilities:
- Provide 1st and 2nd line support for Sage 200 users across finance, commercial, and operational teams.
- Troubleshoot and resolve issues relating to Sage 200 modules (e.g., Financials, Commercials, Manufacturing).
- Liaise with end-users to gather information, log issues, and ensure timely resolution.
- Work with developers and consultants to escalate and resolve more complex technical problems.
- Assist with software upgrades, patching, and system testing.
- Document support processes and maintain internal knowledge base articles.
Required Skills & Experience:
- Proven experience supporting Sage 200 (minimum 1–2 years).
- Strong understanding of core Sage 200 modules (particularly Financials and Commercials).
- Excellent communication and problem-solving skills.
- Knowledge of SQL Server and basic report creation (e.g., Sage Reports, Crystal Reports) is desirable.
- Experience working in a helpdesk or application support environment.
- Ability to manage and prioritise workload effectively.
Desirable:
- Sage 200 certification or training.
- Exposure to ERP migrations or implementations.
- Familiarity with related add-ons and integrations (e.g., Spindle, Draycir, Sicon).
Sage 200 Technical Support Analyst | Remote employer: SoCode Recruitment
Contact Detail:
SoCode Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage 200 Technical Support Analyst | Remote
✨Tip Number 1
Make sure to brush up on your Sage 200 knowledge, especially the Financials and Commercials modules. Being able to demonstrate your expertise in these areas during conversations will show that you're a strong candidate.
✨Tip Number 2
Prepare for potential technical questions by practising troubleshooting scenarios related to Sage 200. This will help you feel more confident when discussing your problem-solving skills with the hiring team.
✨Tip Number 3
Familiarise yourself with common integrations and add-ons like Spindle and Draycir. Mentioning your knowledge of these tools can set you apart from other candidates who may not have this insight.
✨Tip Number 4
Network with current or former Sage 200 support analysts to gain insights into the role and company culture. This can provide you with valuable information to discuss during interviews and show your genuine interest in the position.
We think you need these skills to ace Sage 200 Technical Support Analyst | Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Sage 200, especially in providing support for its core modules like Financials and Commercials. Use specific examples to demonstrate your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your expertise in Sage 200. Mention any relevant certifications or training you have, and explain how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: If you have experience with SQL Server or report creation, be sure to include this in your application. Highlight any specific projects or tasks where you successfully used these skills to resolve issues or improve processes.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a technical support role.
How to prepare for a job interview at SoCode Recruitment
✨Showcase Your Sage 200 Expertise
Make sure to highlight your experience with Sage 200 during the interview. Be prepared to discuss specific modules you've worked with, particularly Financials and Commercials, and share examples of how you've successfully resolved issues in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting, be ready to walk through your problem-solving process. You might be asked to solve a hypothetical issue on the spot, so think aloud and explain your reasoning as you work through it.
✨Communicate Clearly and Effectively
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to liaise with end-users who may not have a technical background. This will show your ability to provide great customer service.
✨Prepare for Technical Questions
Brush up on your knowledge of SQL Server and report creation, as these are desirable skills for the position. Be ready to answer questions about your experience with software upgrades, patching, and system testing, as well as any relevant certifications or training.
