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- Tasks: Provide 1st and 2nd line support for Sage 200 users and troubleshoot issues.
- Company: Join a rapidly growing business solutions provider known for innovation.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Great opportunity to advance your career in a dynamic and collaborative setting.
- Qualifications: 1-2 years of Sage 200 support experience and strong communication skills required.
- Other info: Sage 200 certification and knowledge of SQL Server are desirable.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Sage 200 expert with a knack for problem-solving and a passion for customer service? Our client, a reputable and rapidly growing business solutions provider, is seeking a Sage 200 Support Technician to join their dynamic team. This is a fantastic opportunity for someone looking to take the next step in their career within a supportive and innovative environment.
Key Responsibilities:
- Provide 1st and 2nd line support for Sage 200 users across finance, commercial, and operational teams.
- Troubleshoot and resolve issues relating to Sage 200 modules (e.g., Financials, Commercials, Manufacturing).
- Liaise with end-users to gather information, log issues, and ensure timely resolution.
- Work with developers and consultants to escalate and resolve more complex technical problems.
- Assist with software upgrades, patching, and system testing.
- Document support processes and maintain internal knowledge base articles.
Required Skills & Experience:
- Proven experience supporting Sage 200 (minimum 1–2 years).
- Strong understanding of core Sage 200 modules (particularly Financials and Commercials).
- Excellent communication and problem-solving skills.
- Knowledge of SQL Server and basic report creation (e.g., Sage Reports, Crystal Reports) is desirable.
- Experience working in a helpdesk or application support environment.
- Ability to manage and prioritise workload effectively.
Desirable:
- Sage 200 certification or training.
- Exposure to ERP migrations or implementations.
- Familiarity with related add-ons and integrations (e.g., Spindle, Draycir, Sicon).
Sage 200 Technical Support Analyst | Remote employer: SoCode Recruitment
Contact Detail:
SoCode Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage 200 Technical Support Analyst | Remote
✨Tip Number 1
Make sure to brush up on your Sage 200 knowledge, especially the Financials and Commercials modules. Being able to demonstrate your expertise in these areas during conversations will show that you're a strong candidate.
✨Tip Number 2
Familiarise yourself with common issues and troubleshooting techniques related to Sage 200. This will not only help you in interviews but also give you confidence when discussing your problem-solving skills.
✨Tip Number 3
Network with current or former Sage 200 support analysts. They can provide valuable insights into the role and may even share tips on how to stand out during the hiring process.
✨Tip Number 4
Consider obtaining a Sage 200 certification if you haven't already. This can significantly enhance your profile and demonstrate your commitment to the field, making you more appealing to potential employers.
We think you need these skills to ace Sage 200 Technical Support Analyst | Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Sage 200, especially in supporting its core modules like Financials and Commercials. Use specific examples of how you've resolved issues or improved processes in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and problem-solving. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description. Show enthusiasm for joining a dynamic team.
Highlight Technical Skills: Clearly list your technical skills related to Sage 200, SQL Server, and report creation. If you have any certifications or training, make sure to include them as they can set you apart from other candidates.
Prepare for Potential Questions: Think about common interview questions related to Sage 200 support and customer service scenarios. Prepare examples that demonstrate your problem-solving abilities and how you've effectively managed your workload in past roles.
How to prepare for a job interview at SoCode Recruitment
✨Showcase Your Sage 200 Expertise
Make sure to highlight your experience with Sage 200 during the interview. Be prepared to discuss specific modules you've worked with, particularly Financials and Commercials, and share examples of how you've successfully resolved issues in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting, be ready to walk through your problem-solving process. You might be asked to solve a hypothetical issue on the spot, so think aloud and explain your reasoning as you work through it.
✨Communicate Clearly and Effectively
Excellent communication is key in this role. Practice articulating technical concepts in a way that non-technical users can understand. This will show your ability to liaise with end-users and ensure they feel supported.
✨Prepare for Technical Questions
Brush up on your knowledge of SQL Server and report creation, as these are desirable skills for the position. Be ready to answer questions about your experience with software upgrades, patching, and system testing, as well as any relevant certifications or training.
