At a Glance
- Tasks: Provide 1st and 2nd Line IT support across multiple sites.
- Company: Dynamic organisation with a focus on customer service and IT innovation.
- Benefits: Competitive salary, fully expensed travel, and opportunities for professional growth.
- Other info: Exciting role with varied tasks and potential for career advancement.
- Why this job: Join a growing team and make a real difference in IT support.
- Qualifications: Experience in IT support, strong Microsoft knowledge, and excellent problem-solving skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Head Office Based + Occasional Site Travel (Fully Expensed)
Salary: 30-35+ Benefits
Are you an experienced IT Support Engineer looking for your next challenge within a growing and dynamic organisation? Our client is seeking a proactive and customer-focused IT Support Engineer to join their internal IT team, supporting users across multiple sites. This is an excellent opportunity for someone with strong Microsoft technologies experience who enjoys a varied role combining desktop support, infrastructure administration, and occasional site visits.
The Role:
- Provide both 1st and 2nd Line support to end users, ensuring the smooth operation of the organisation's IT systems and services.
- Based primarily at the company's Head Office, travel to other locations as required, with all travel expenses fully covered.
Key responsibilities:
- Providing 1st and 2nd Line IT support to users across the business.
- Troubleshooting hardware, software, and network-related issues.
- Supporting and administering Microsoft Windows Server environments.
- Managing and supporting the Microsoft 365 stack, including Exchange Online, Teams, SharePoint, and Azure AD.
- Setting up and configuring desktops, laptops, mobile devices, and peripherals.
- Assisting with user account administration, permissions, and access management.
- Supporting network infrastructure, including switches, routers, Wi-Fi, and connectivity issues.
- Escalating complex issues where required and working with third-party suppliers.
- Contributing to IT projects, system upgrades, and continuous improvement initiatives.
- Maintaining accurate documentation and service records.
Skills & Experience Required:
- Previous experience in an IT Support Engineer, Service Desk Analyst, or similar support role.
- Strong knowledge of Microsoft Windows Server environments.
- Experience supporting Microsoft 365 technologies.
- Proven experience delivering 1st and 2nd Line Support.
- Basic networking knowledge (TCP/IP, DNS, DHCP, switching, wireless networking).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service abilities.
- Ability to prioritise workload and manage multiple support requests.
- Experience working within a structured IT support environment.
Essential Requirements:
- Full UK Driving Licence.
- Willingness to travel to company sites when required.
- Strong interpersonal skills and a professional approach to customer support.
IT Support Engineer in Newark on Trent employer: SoCode Recruitment
Join a dynamic and growing organisation as an IT Support Engineer, where you will be part of a supportive internal IT team dedicated to delivering exceptional service. With a focus on employee development, our company offers a collaborative work culture, fully expensed travel for site visits, and opportunities to engage in exciting IT projects that enhance your skills and career growth. Experience a rewarding environment that values your contributions and fosters professional advancement.
