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For Companies At a Glance
- Tasks: Lead operations to ensure strategic goals are met in a fast-paced SaaS environment.
- Company: Join a scaling B2B SaaS company with over 200 employees and a dynamic culture.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be at the heart of operations, driving impact and innovation in a growing tech company.
- Qualifications: 5-7 years in operations or strategy roles, preferably in B2B SaaS.
- Other info: Collaborative environment with a focus on customer satisfaction and operational excellence.
The predicted salary is between 48000 - 72000 £ per year.
Reports to: Chief Operating Officer
Location: Remote / UK
Company Stage: Scaling B2B SaaS (200+ employees, high growth)
About the Role
As Senior Operations Manager, you will act as the COO’s operational partner, ensuring the business executes effectively against its strategic priorities as they scale a complex B2B SaaS platform serving finance teams. This role sits at the centre of the organisation, translating company strategy into day-to-day execution across Product, Engineering, Sales, Customer Success, Finance and Partner functions. You will design and own the operating rhythms, tracking mechanisms and coordination processes that ensure priorities are delivered, without slowing the business down.
Operating in a subscription software environment, you’ll maintain constant awareness of how internal execution impacts customer outcomes such as onboarding, adoption, retention, renewals and partner enablement. In SaaS, operational friction quickly shows up as customer pain - and your role is to ensure issues are identified and resolved before they affect customers or revenue. You’ll work one level below the COO, synthesising signals from across the business, identifying execution risks, and helping senior leaders stay aligned and accountable in a fast-moving, product-led environment.
What You’ll Do
- Track Progress Against Strategic Priorities (40%)
- Own and evolve a central system for tracking company-wide priorities, OKRs and key initiatives (e.g. Asana or similar tools).
- Build dashboards and reporting that provide real-time visibility into progress, risks and dependencies across the SaaS organisation.
- Partner with the COO and functional leaders to ensure teams remain aligned to annual goals and quarterly execution plans.
- Ensure tracking includes product delivery milestones, customer experience initiatives, and partner enablement programmes, not just internal metrics.
- Proactively flag when initiatives are at risk, with context, root cause analysis and recommended actions.
- Connect operational performance to SaaS outcomes such as customer satisfaction, retention, scalability and revenue growth.
- Drive Accountability & Cross-Functional Coordination (40%)
- Ensure commitments made by senior leaders are delivered, owning follow-up and accountability across teams.
- Manage dependencies between Product, Engineering, Go-to-Market, Customer Success and Finance functions.
- Track delivery against customer-facing and partner-facing commitments.
- Act as the coordination point for initiatives spanning multiple functions (e.g. product releases, onboarding improvements, pricing changes, partner rollouts).
- Drive follow-through on decisions from leadership and planning forums.
- Identify where execution or communication breaks down and work with teams to fix it.
- Ensure customer-facing teams are represented in cross-functional initiatives.
- Escalate issues appropriately while maintaining momentum and trust.
- Build Scalable Operating Infrastructure (20%)
- Establish and refine leadership cadences, reporting structures and review forums.
- Prepare materials for executive reviews and board-level reporting.
- Identify gaps in visibility and design systems to close them.
- Create templates, playbooks and documentation that support consistent execution as the business scales.
- Support organisational change initiatives as the company grows in size and complexity.
- Partner with PMO, Finance and Operations leaders to prioritise process improvements.
- Embed customer and partner feedback into operational rhythms and decision-making.
What You’ll Bring
- 5–7+ years experience in Operations, Programme Management, Chief of Staff, Business Operations or Strategy roles.
- Experience in B2B SaaS, enterprise software, fintech, ERP or subscription-based technology environments.
- Proven track record of building operational frameworks from scratch in high-growth organisations.
- Experience coordinating complex initiatives across multiple teams without direct authority.
- Strong exposure to customer-facing or partner-facing teams.
- Hands-on experience with project and execution tracking tools (Asana strongly preferred).
- Comfortable operating in ambiguity while creating clarity for others.
Senior Operations Manager in London employer: SoCode Recruitment
Contact Detail:
SoCode Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in B2B SaaS. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for interviews by researching the company’s operations and recent projects. Show us you understand their challenges and how you can help solve them. Tailor your examples to highlight your experience in driving accountability and cross-functional coordination.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in operations and programme management aligns with their needs. We want to hear how you’ve built operational frameworks and tackled complex initiatives in high-growth environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Senior Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Operations Manager role. Highlight your experience in B2B SaaS and any relevant operational frameworks you've built. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven accountability and cross-functional coordination in previous positions.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you identified execution risks and resolved issues before they impacted customers. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at SoCode Recruitment
✨Know Your SaaS Inside Out
Make sure you understand the B2B SaaS landscape, especially how operational efficiency impacts customer outcomes. Brush up on key metrics like onboarding, retention, and renewals, as these will likely come up in conversation.
✨Showcase Your Cross-Functional Experience
Be ready to discuss specific examples of how you've coordinated initiatives across different teams. Highlight your ability to drive accountability and manage dependencies, as this role requires seamless collaboration between Product, Engineering, and Customer Success.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle operational challenges or execution risks. Think through potential scenarios where you had to identify issues before they affected customers and be prepared to share your thought process.
✨Demonstrate Your Analytical Skills
Since tracking progress against strategic priorities is key, be prepared to discuss how you've used tools like Asana or similar to build dashboards and reporting systems. Show how you can translate data into actionable insights that drive business success.
