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- Tasks: Provide top-notch IT support and troubleshoot issues for clients daily.
- Company: Join a dynamic Managed Service Provider focused on client satisfaction and teamwork.
- Benefits: Enjoy Microsoft 365 training, hybrid work, an EV car scheme, and yearly bonuses.
- Why this job: Be part of a supportive team that values your growth and offers career advancement.
- Qualifications: Experience in IT support and problem-solving skills are essential; UK residency required.
- Other info: We're eager to learn about your ambitions and how you can contribute!
The predicted salary is between 30000 - 42000 £ per year.
Exciting Career Opportunity for IT Technicians! Are you an experienced IT Technician with a knack for problem-solving and a passion for client satisfaction? Our long-standing client is a dynamic Managed Service Provider (MSP), actively seeking skilled IT Technicians to join an expanding team.
This role comes with Microsoft 365 certification training, EV Company car scheme, a yearly bonus scheme, hybrid working environment, and a team that works for each other! A commitment to fostering professional development and career advancement.
As an integral part of our team, you will leverage your technical expertise to deliver top-tier IT support and solutions to our clients. Your responsibilities will include:
- Providing technical support, troubleshooting, and issue resolution for clients.
- Implementing and maintaining IT infrastructure, including servers, networks, and security solutions.
- Proactively addressing potential IT issues to minimize downtime.
Must be a UK resident and in the local area looking for a new position; it would be great to learn about you and your ambitions.
ICT Technician (First Line Support) employer: SoCode Recruitment
Contact Detail:
SoCode Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician (First Line Support)
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that MSPs typically encounter. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 3
Stay updated on the latest technologies and trends in IT support, especially those related to Microsoft 365. Showing your enthusiasm for continuous learning can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully resolved technical issues in the past. This will showcase your hands-on experience and ability to deliver client satisfaction, which is crucial for this role.
We think you need these skills to ace ICT Technician (First Line Support)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and showcases your problem-solving skills. Include specific examples of how you've successfully resolved technical issues in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for client satisfaction and your commitment to professional development. Mention your interest in the Microsoft 365 certification training and how it aligns with your career goals.
Showcase Technical Skills: In your application, emphasise your technical expertise, particularly in areas like server management, network security, and troubleshooting. Use industry-specific terminology to demonstrate your knowledge.
Express Your Ambitions: Since the company is interested in learning about your ambitions, include a section in your application that outlines your career goals and how this position fits into your long-term plans.
How to prepare for a job interview at SoCode Recruitment
✨Showcase Your Problem-Solving Skills
As an ICT Technician, your ability to troubleshoot and resolve issues is key. Prepare examples of past experiences where you successfully diagnosed and fixed technical problems, highlighting your thought process and the impact of your solutions.
✨Demonstrate Client-Facing Experience
Since this role involves direct interaction with clients, be ready to discuss your experience in customer service. Share specific instances where you went above and beyond to ensure client satisfaction, as this will show your commitment to providing excellent support.
✨Familiarise Yourself with Microsoft 365
Given that the position offers Microsoft 365 certification training, it’s beneficial to have a basic understanding of the platform. Brush up on its features and functionalities, and be prepared to discuss how you would use it to enhance client support.
✨Express Your Ambitions and Growth Mindset
The company values professional development, so be open about your career aspirations. Discuss how you see yourself growing within the role and contributing to the team, which will demonstrate your long-term commitment to the organisation.
