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- Tasks: Lead service delivery for key customers and enhance service frameworks.
- Company: Innovative tech company in communications and telecoms.
- Benefits: Competitive salary, benefits, and opportunities for career growth.
- Other info: Office-based role in Cambridge with travel involved.
- Why this job: Join a forward-thinking team delivering critical communication solutions.
- Qualifications: Experience in technical service delivery and strong customer engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: Cambridge (office-based) + travel
Salary: Competitive + Benefits
We’re working with an innovative technology business in the communications and telecoms space that’s looking to appoint a Service Lead to join its growing Service Operations team. This is a hands-on role focused on managing in-life service delivery for key customers, while also contributing to the development of service frameworks and supporting next-generation (SaaS-based) offerings.
Key Responsibilities
- Own and manage customer service delivery, ensuring SLAs and service commitments are met
- Act as the main point of contact for customers, handling performance reviews, escalations, and service improvements
- Collaborate with internal technical teams to resolve issues and maintain service quality
- Support the development and continuous improvement of service frameworks and processes
- Assist with onboarding new services and customers into support
Experience Required
- Proven background in technical service delivery within telecoms, networking, or a hi-tech environment
- Experience managing SaaS or managed services in a B2B setting
- Strong understanding of service management frameworks (e.g. ITIL)
- Excellent stakeholder and customer engagement skills
Desirable
- Knowledge of radio communications or mobile network technologies (e.g. TETRA, LTE)
- Experience across the full service lifecycle, from onboarding to in-life support
This is a great opportunity to join a forward-thinking organisation delivering critical communication solutions, with strong career growth potential. For more information or a confidential discussion, please get in touch.
Service Delivery Lead (UK Security Clearance) in Cambridge employer: SoCode Recruitment
Contact Detail:
SoCode Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead (UK Security Clearance) in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your service delivery knowledge. Be ready to discuss how you've managed SLAs and improved service frameworks in past roles. We want you to shine when it comes to showcasing your experience!
✨Tip Number 3
Showcase your customer engagement skills! Think of examples where you’ve successfully handled escalations or performance reviews. This is your chance to demonstrate how you can be the main point of contact for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Lead (UK Security Clearance) in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Lead. Highlight your experience in technical service delivery, especially in telecoms or SaaS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to managing customer service delivery and improving service frameworks.
Showcase Your Stakeholder Skills: Since this role involves a lot of customer engagement, make sure to highlight your excellent communication and stakeholder management skills. We love seeing examples of how you've successfully handled performance reviews or escalations in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at SoCode Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service delivery, especially in telecoms and SaaS. Be ready to discuss specific frameworks like ITIL and how you've applied them in past roles.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your stakeholder engagement skills. Think about times when you successfully managed escalations or improved service delivery for clients.
✨Be Ready to Collaborate
This position requires working closely with internal teams. Prepare to discuss how you've collaborated with technical teams in the past to resolve issues and maintain service quality. Highlight any successful projects or initiatives.
✨Demonstrate Continuous Improvement Mindset
The company is looking for someone who can contribute to developing service frameworks. Be prepared to share your ideas on how to improve service processes and any experiences where you've implemented changes that led to better outcomes.