IT Support Engineer | HealthTech SaaS | Cambridge/Hybrid
We’re working with a fast-growing HealthTech organisation that is transforming clinical trials through cutting‑edge technology. They’re looking for an IT Support Engineer to join their growing team and provide a blend of internal IT support and application support across the business.
The Role
You’ll act as the go‑to technical support specialist, providing 1st/2nd line support across devices, SaaS platforms, user access, and business‑critical applications. You’ll troubleshoot issues, manage user onboarding/offboarding, support Zendesk and Jira environments, and act as the bridge between operational teams and software engineering.
- Providing IT support across macOS, Microsoft 365, Entra ID, Slack, Box, Jira and related systems
- Managing user accounts, permissions, MFA and access controls
- Supporting internal users and external customers with application‑related issues
- Owning support tickets through to resolution with excellent stakeholder communication
- Creating and maintaining knowledge articles, FAQs and runbooks
- Escalating and coordinating software bugs with engineering teams
- Supporting clinical trial sites and sponsors on technical issues when required
What We’re Looking For
- Experience in an IT Support, Service Desk, Technical Support or Application Support role
- Strong troubleshooting skills across macOS, Microsoft 365 and SaaS platforms
- Knowledge of identity and access management (Entra ID, MFA, RBAC)
- Excellent communication skills with both technical and non‑technical stakeholders
- Experience with ticketing systems such as Jira or Zendesk
Desirable
- Experience within healthcare, life sciences, clinical trials or regulated environments
- Exposure to MDM tools (Mosyle or similar)
- Understanding of ISO, GxP or compliance‑driven environments
- Relevant IT certifications (CompTIA, Microsoft, Apple etc.)
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IT Engineer in Cambridge employer: SoCode Recruitment
Join a dynamic and expanding consultancy that prioritises employee development and collaboration, making it an excellent employer for aspiring OneStream Consultants. With structured training programmes and opportunities to work on enterprise-scale transformation projects, you will be supported in your journey to becoming a specialist in a market-leading platform. The company fosters a positive work culture that values innovation and teamwork, ensuring that every team member can thrive and grow in their career.
