SoCode Recruitment in Cambridge is seeking a Customer Support Manager to lead and evolve the support function across software, data, and cloud products. You will build a high-performing team, implement scalable processes, and partner with Product, Engineering and Commercial teams to deliver world-class customer experiences.
The role balances strategic leadership with hands-on operational excellence, overseeing KPIs, service delivery, renewals, and GDPR compliance while driving improvements for
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Head of Customer Support & Experience in Cambridge employer: SoCode Recruitment
Join a dynamic and expanding consultancy that prioritises employee development and collaboration, making it an excellent employer for aspiring OneStream Consultants. With structured training programmes and opportunities to work on enterprise-scale transformation projects, you will be supported in your journey to becoming a specialist in a market-leading platform. The company fosters a positive work culture that values innovation and teamwork, ensuring that every team member can thrive and grow in their career.
