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- Tasks: Build strong relationships with clients and ensure their success and satisfaction.
- Company: Fast-growing IT company focused on customer engagement and retention.
- Benefits: Competitive salary, performance bonus, excellent benefits, and hybrid work options.
- Why this job: Be the heartbeat of customer journeys and make a real impact in client relationships.
- Qualifications: Experience in customer success or relationship management, especially in IT services.
- Other info: Join a people-first culture with opportunities for growth and development.
The predicted salary is between 30000 - 35000 £ per year.
Salary – £30,000 - £35,000 + 10-15% performance bonus + excellent benefits
Location – Cambridge based | Hybrid
Industry – IT
Our client is growing fast, and they are on the lookout for a Customer Account Executive who knows how to keep clients happy, engaged and coming back for more. In this role, you will be the heartbeat of the customer journey, ensuring smooth onboarding, meaningful engagement and long lasting partnerships.
You will work closely with sales, logistics, and technical teams – acting as the key point of contact for all things client-related. If you are organised, proactive, and thrive in a people-first culture, please apply!
What you will be doing:
- Building trusted, long term relationships with key clients
- Driving satisfaction and retention across a growing portfolio
- Guiding customers through onboarding and day-to-day success
- Supporting upsell and expansion conversations alongside sales
- Coordinating product fulfilment with third-party logistics teams
- Spotting risks early and tackling concerns with care and speed
- Acting as the go-to for all non-technical queries and touchpoints
You will need:
- A background in customer success or relationship management
- Must have previous experience in IT services
- Confident, engaging communication – both written and verbal
- A hands-on, problem-solving mindset with a customer-first approach
- UK driving license
Customer Account Executive - IT in Cambridge employer: SoCode Recruitment
Contact Detail:
SoCode Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive - IT in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for a Customer Account Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and relationship management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled customer issues head-on and turned them into positive outcomes. This will highlight your hands-on, customer-first approach!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Account Executive - IT in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Executive role. Highlight your experience in customer success and relationship management, especially in IT services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer engagement and retention. Tell us why you’re the perfect fit for our people-first culture and how you can contribute to building long-lasting client relationships.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your confident and engaging style. We love clear, concise, and friendly language that shows off your personality while remaining professional.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at SoCode Recruitment
✨Know Your Client Management Skills
Make sure you can talk confidently about your experience in customer success and relationship management. Prepare specific examples of how you've built long-term relationships with clients and driven satisfaction in previous roles.
✨Understand the IT Services Landscape
Brush up on your knowledge of IT services and how they impact customer success. Be ready to discuss trends in the industry and how you can leverage them to enhance client engagement and retention.
✨Showcase Your Communication Skills
Since this role requires engaging communication, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of how you've tackled challenges in past roles. Highlight your proactive approach to spotting risks and resolving issues quickly, as this will resonate well with the interviewers looking for a hands-on mindset.
