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- Tasks: Provide top-notch IT support and solve tech issues for colleagues and visitors.
- Company: Dynamic tech company based in Cambridge with a focus on teamwork.
- Benefits: Competitive daily rate, hands-on experience, and a chance to grow your skills.
- Why this job: Join a vibrant team and make a real difference in IT support.
- Qualifications: 3+ years of IT support experience and knowledge of ITSM tools.
- Other info: Fully onsite role with opportunities to learn in a fast-paced environment.
Service Desk Engineer 160 – 190 Per day (Inside IR35) 3 month initial contract Cambridge based, Fully Onsite
As a Service Desk Engineer, you will be responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team.
Duties
- First point of contact for IT issues requiring support for both colleagues and visitors. Aiding at both tier 1 and 2.
- Advise users on good practice and share relevant knowledge.
- Deploy and maintain Operating Systems and Applications on computers.
- Maintain accurate asset inventory and control of corporate hardware within our ITSM system.
- Support Desk moves, changes, provision & induct new starters.
Person Specification
- Technical knowledge of computer hardware, operating systems and infrastructure, networking basics, software, and applications. Experience and ability to solve issue above tier 1.
- Proficiency with ITSM tools (Ideally Fresh Service) and ticketing systems for tracking and managing user support requests. You will have at least 3 years of experience operating ITSM tools.
- Experience Imaging desktop computers and laptops and controlling assets and stock.
- Proficient in the operation and support of the Microsoft Office Suite and related applications to a level detailed enough to provide basic training and support to users.
- An ideal candidate would have previous experience working within a tech or scientific, multi-site organisation.
If you are interested, apply here now!
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Service Desk Engineer employer: SoCode Limited
Contact Detail:
SoCode Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support. Think about scenarios where you've solved issues above tier 1 and be ready to share those stories. Confidence is key!
✨Tip Number 3
Show off your skills! If you have experience with ITSM tools like Fresh Service, make sure to highlight that in conversations. Demonstrating your technical knowledge can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces in our talent pool!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT support and any relevant technical skills. We want to see how your background aligns with the Service Desk Engineer role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the job description and show us your passion for IT support.
Show Off Your ITSM Knowledge: Since we’re looking for someone with experience in ITSM tools, make sure to mention any relevant tools you've used, especially if you’ve worked with Fresh Service. We love seeing candidates who are familiar with ticketing systems!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at SoCode Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around computer hardware, operating systems, and ITSM tools like Fresh Service. Be ready to discuss your experience with tier 1 and tier 2 support, as well as any specific challenges you've faced and how you resolved them.
✨Showcase Your Customer Service Skills
As a Service Desk Engineer, you'll be the first point of contact for IT issues. Prepare examples that highlight your ability to provide excellent customer service, whether it's helping colleagues or visitors. Think about times when you went above and beyond to assist someone with their IT problems.
✨Familiarise Yourself with the Company Culture
Research the company’s values and work environment. Understanding their culture will help you tailor your responses during the interview. You can mention how your previous experiences align with their ethos, especially if you've worked in tech or scientific organisations before.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
