Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for colleagues and visitors.
- Company: Dynamic tech company in Cambridge with a focus on innovation.
- Benefits: Competitive daily rate, hands-on experience, and a collaborative team environment.
- Why this job: Join a small team and make a real difference in IT support.
- Qualifications: 3+ years of IT support experience and knowledge of ITSM tools.
- Other info: Fully onsite role with opportunities for growth in a tech-driven environment.
The predicted salary is between 32000 - 38000 £ per year.
Service Desk Engineer | £160 – £190 Per day (Inside IR35) | 3 month initial contract | Cambridge based, Fully Onsite
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
As a Service Desk Engineer, you will be responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team.
Duties:
First point of contact for IT issues requiring support for both colleagues and visitors. Aiding at both tier 1 and 2.
Advise users on good practice and share relevant knowledge.
Deploy and maintain Operating Systems and Applications on computers.
Maintain accurate asset inventory and control of corporate hardware within our ITSM system.
Support Desk moves, changes, provision & induct new starters.
Person Specification:
Technical knowledge of computer hardware, operating systems and infrastructure, networking basics, software, and applications. Experience and ability to solve issue above tier 1.
Proficiency with ITSM tools (Ideally Fresh Service) and ticketing systems for tracking and managing user support requests. You will have at least 3 years of experience operating ITSM tools.
Experience Imaging desktop computers and laptops and controlling assets and stock.
Proficient in the operation and support of the Microsoft Office Suite and related applications to a level detailed enough to provide basic training and support to users.
An ideal candidate would have previous experience working within a tech or scientific, multi-site organisation. If you are interested, apply here now
Service Desk Engineer employer: SoCode Limited
Contact Detail:
SoCode Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific issues and be ready to share your problem-solving strategies. We want to see your skills in action!
✨Tip Number 3
Showcase your technical knowledge during interviews. Be confident in discussing your experience with ITSM tools and how you've tackled tier 1 and 2 issues in the past. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM tools and customer support. We want to see how your skills match the Service Desk Engineer role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your technical knowledge and any previous experience in similar roles to grab our attention.
Showcase Your Problem-Solving Skills: As a Service Desk Engineer, you'll need to tackle issues head-on. In your application, share examples of how you've successfully resolved IT problems in the past. We love seeing real-life scenarios!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SoCode Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge of computer hardware, operating systems, and networking basics. Be ready to discuss your experience with ITSM tools like Fresh Service and how you've used them to manage user support requests.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved tier 1 and tier 2 issues in the past. Think about specific scenarios where you provided effective IT support and how you approached troubleshooting to resolve problems efficiently.
✨Demonstrate Customer-Focused Mindset
As a Service Desk Engineer, you'll be the first point of contact for IT issues. Highlight your ability to communicate clearly and provide excellent customer service. Share instances where you advised users on best practices or helped them understand technical concepts.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask you how you would handle a specific IT issue or how you would manage asset inventory. Practise articulating your thought process and decision-making skills in these situations.
