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- Tasks: Lead service delivery for key customers and enhance service frameworks.
- Company: Innovative tech company in communications and telecoms.
- Benefits: Competitive salary, benefits, and opportunities for career growth.
- Other info: Dynamic role with potential for professional development and travel.
- Why this job: Join a forward-thinking team delivering critical communication solutions.
- Qualifications: Experience in technical service delivery and strong customer engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: Cambridge (office-based) + travel
Salary: Competitive + Benefits
We’re working with an innovative technology business in the communications and telecoms space that’s looking to appoint a Service Lead to join its growing Service Operations team. This is a hands-on role focused on managing in-life service delivery for key customers, while also contributing to the development of service frameworks and supporting next-generation (SaaS-based) offerings.
Key Responsibilities
- Own and manage customer service delivery, ensuring SLAs and service commitments are met
- Act as the main point of contact for customers, handling performance reviews, escalations, and service improvements
- Collaborate with internal technical teams to resolve issues and maintain service quality
- Support the development and continuous improvement of service frameworks and processes
- Assist with onboarding new services and customers into support
Experience Required
- Proven background in technical service delivery within telecoms, networking, or a hi-tech environment
- Experience managing SaaS or managed services in a B2B setting
- Strong understanding of service management frameworks (e.g. ITIL)
- Excellent stakeholder and customer engagement skills
Desirable
- Knowledge of radio communications or mobile network technologies (e.g. TETRA, LTE)
- Experience across the full service lifecycle, from onboarding to in-life support
This is a great opportunity to join a forward-thinking organisation delivering critical communication solutions, with strong career growth potential. For more information or a confidential discussion, please get in touch.
Service Delivery Lead (UK Security Clearance) employer: SoCode Limited
Contact Detail:
SoCode Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead (UK Security Clearance)
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms and SaaS sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and service management frameworks like ITIL. We recommend practising common interview questions related to service delivery and customer engagement. Confidence is key!
✨Tip Number 3
Showcase your experience with real-life examples. When discussing your background in managing SaaS or telecom services, use specific scenarios where you met SLAs or improved service quality. This will make you stand out as a candidate who delivers results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Service Delivery Lead role!
We think you need these skills to ace Service Delivery Lead (UK Security Clearance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Lead. Highlight your experience in technical service delivery, especially in telecoms or SaaS environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention any relevant frameworks like ITIL that you’re familiar with.
Showcase Your Customer Engagement Skills: Since this role involves a lot of customer interaction, make sure to highlight your stakeholder management and customer engagement skills. Share specific examples of how you've successfully managed customer relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SoCode Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to telecoms and SaaS. Understand the key service delivery frameworks like ITIL, as well as any specific technologies mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous experience managing service delivery in a B2B setting. Have specific examples ready that highlight how you've met SLAs, handled escalations, and improved service quality. This will demonstrate your capability and fit for the role.
✨Engage with Stakeholders
Since excellent stakeholder engagement is crucial, think of ways you've successfully collaborated with internal teams or customers in the past. Be ready to share stories that illustrate your communication skills and ability to manage relationships effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's service frameworks and future projects. This shows your enthusiasm for the role and helps you gauge if the company aligns with your career goals. Plus, it gives you a chance to engage with the interviewers on a deeper level.