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- Tasks: Provide first and second-line IT support, troubleshoot issues, and maintain systems.
- Company: Join a dynamic company focused on innovative communication solutions and employee growth.
- Benefits: Gain exposure to IT and Information Security while working in a collaborative environment.
- Why this job: Perfect for building a solid IT foundation with clear career progression opportunities.
- Qualifications: IT qualifications or experience, strong troubleshooting skills, and a passion for learning.
- Other info: Located in Cambridge, UK; must be a UK resident and eager to develop your IT career.
The predicted salary is between 28800 - 43200 £ per year.
About the Company: Our client is a dynamic and innovative company dedicated to delivering cutting-edge communication solutions to their clients. They pride themselves on fostering a collaborative and growth-oriented work environment where employees can thrive and develop their careers. As they continue to expand, we are seeking a motivated and skilled 1st Line IT Technician to join a team with a clear pathway to progress into an IT career. Job Overview: The ideal candidate will be a proactive and technically adept individual with a passion for IT and a keen interest in IT. This role is perfect for someone looking to build a solid foundation in IT support while gaining exposure to and training in the field of Information Security, IT Support & Infrastructure. Key Responsibilities: Provide first and second-line support to end-users, troubleshooting hardware and software issues efficiently. Manage and resolve incidents, service requests, and technical queries in a timely manner. Install, configure, and maintain computer systems, networks, and peripherals. Assist in the maintenance of IT documentation, asset management, and inventory tracking. Collaborate with the IT team to ensure the smooth operation of IT infrastructure. Gain exposure to Information Security practices, assisting with basic security tasks and initiatives under the guidance of the Information Security team.Qualifications: IT Qualifications, apprenticeship, internship experience Strong troubleshooting skills and a understanding of IT fundamentals Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels. Demonstrated interest in IT, with a willingness to learn and develop skills in this area.Personal Attributes: Self-motivated and eager to learn. Strong problem-solving abilities and attention to detail. Ability to work both independently and as part of a team. Commitment to professional development and continuous learning.Location: Cambridge, UK (must be commutable distance) Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please…… Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand. Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard) #LI-SM1
IT Support Engineer | Entry Level | 1st Line employer: SoCode Limited
Contact Detail:
SoCode Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer | Entry Level | 1st Line
✨Tip Number 1
Make sure to familiarize yourself with common IT support tools and software. Being able to discuss your experience or knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Show your enthusiasm for learning by researching current trends in IT support and information security. Mentioning specific technologies or practices during your conversation can demonstrate your proactive approach.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully solved technical issues, even if they were in a personal or academic context. This will showcase your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Network with professionals in the IT field, especially those who work in support roles. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace IT Support Engineer | Entry Level | 1st Line
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and qualifications required for the IT Support Engineer position, as this will help you tailor your application.
Highlight Relevant Experience: Even if you are entry-level, emphasize any relevant experience such as internships, apprenticeships, or projects that demonstrate your troubleshooting skills and understanding of IT fundamentals.
Show Your Passion for IT: In your application, express your enthusiasm for IT and your eagerness to learn. Mention any specific areas of IT that interest you, especially those related to Information Security and IT support.
Customize Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the job. Use keywords from the job description and highlight your communication skills, problem-solving abilities, and commitment to professional development.
How to prepare for a job interview at SoCode Limited
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT support during the interview. Share any personal projects or experiences that highlight your interest in the field, as this will demonstrate your motivation to grow within the company.
✨Highlight Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past. This could be from previous internships, apprenticeships, or even personal experiences. Employers appreciate candidates who can think critically and solve problems effectively.
✨Emphasize Communication Abilities
Since this role involves working with users at all levels, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, and be ready to discuss how you would handle difficult conversations with frustrated users.
✨Demonstrate a Willingness to Learn
Convey your eagerness to learn and develop your skills in IT support and information security. Discuss any relevant courses, certifications, or training you've pursued, and express your commitment to continuous professional development.
