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- Tasks: Lead customer service delivery and enhance service frameworks in a tech-driven environment.
- Company: Innovative telecoms company focused on next-gen solutions.
- Benefits: Competitive salary, benefits, and opportunities for career growth.
- Why this job: Join a forward-thinking team and make a real impact in communications.
- Qualifications: Experience in technical service delivery and strong customer engagement skills.
- Other info: Dynamic role with potential for professional development and travel.
The predicted salary is between 50000 - 65000 £ per year.
Location: Cambridge (office-based) + travel
Salary: Competitive + Benefits
We’re working with an innovative technology business in the communications and telecoms space that’s looking to appoint a Service Lead to join its growing Service Operations team. This is a hands-on role focused on managing in-life service delivery for key customers, while also contributing to the development of service frameworks and supporting next-generation (SaaS-based) offerings.
Key Responsibilities:
- Own and manage customer service delivery, ensuring SLAs and service commitments are met
- Act as the main point of contact for customers, handling performance reviews, escalations, and service improvements
- Collaborate with internal technical teams to resolve issues and maintain service quality
- Support the development and continuous improvement of service frameworks and processes
- Assist with onboarding new services and customers into support
Experience Required:
- Proven background in technical service delivery within telecoms, networking, or a hi-tech environment
- Experience managing SaaS or managed services in a B2B setting
- Strong understanding of service management frameworks (e.g. ITIL)
- Excellent stakeholder and customer engagement skills
Desirable:
- Knowledge of radio communications or mobile network technologies (e.g. TETRA, LTE)
- Experience across the full service lifecycle, from onboarding to in-life support
This is a great opportunity to join a forward-thinking organisation delivering critical communication solutions, with strong career growth potential. For more information or a confidential discussion, please get in touch.
Service Delivery Lead in Cambridge employer: SoCode Limited
Contact Detail:
SoCode Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead in Cambridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms and SaaS space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your service delivery knowledge. Be ready to discuss your experience with SLAs, customer engagement, and service management frameworks like ITIL. We want to see how you can bring your expertise to the table and improve our service operations.
✨Tip Number 3
Showcase your problem-solving skills! In the interview, share specific examples of how you've tackled challenges in service delivery or improved processes. This will demonstrate your hands-on approach and ability to collaborate with technical teams, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our innovative team. Let’s make it happen together!
We think you need these skills to ace Service Delivery Lead in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Lead. Highlight your experience in technical service delivery, especially in telecoms or SaaS, and don’t forget to mention any relevant frameworks like ITIL.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your customer engagement skills and how you've managed service delivery in the past.
Showcase Your Achievements: When detailing your experience, focus on specific achievements. Did you improve service delivery times or enhance customer satisfaction? Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SoCode Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service delivery, especially in telecoms and SaaS. Familiarise yourself with service management frameworks like ITIL, as this will show that you understand the industry standards and can apply them effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed service delivery or resolved customer issues. Highlight your experience in B2B settings and how you've contributed to service improvements, as this will resonate well with the interviewers.
✨Engage with Stakeholders
Demonstrate your excellent stakeholder engagement skills by discussing how you've collaborated with internal teams and customers in the past. Be ready to talk about how you handle performance reviews and escalations, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service frameworks and future projects. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals, especially regarding their next-generation offerings.