At a Glance
- Tasks: Provide 2nd Line IT support and maintain on-premises infrastructure and servers.
- Company: Established organisation with a focus on technical development and innovation.
- Benefits: Competitive salary, career growth opportunities, and hands-on experience with cutting-edge technologies.
- Other info: Opportunity to work with VMware and Proxmox in a supportive environment.
- Why this job: Join a dynamic team and enhance your skills in infrastructure and server management.
- Qualifications: Experience in 2nd Line IT support, Windows Server, and networking fundamentals.
We’re working with an established organisation that is looking to add a 2nd Line IT Engineer to its technical team. This is a great opportunity for someone who has progressed beyond traditional desktop support and wants to develop their career further into infrastructure, servers and virtualisation.
The role will be heavily focused on maintaining and supporting the organisation’s on-premises infrastructure, with a predominantly physical server environment and a hybrid IT estate.
The Role
As a 2nd Line IT Engineer, you’ll provide technical support across the business while taking ownership of a range of infrastructure and server-related responsibilities. You’ll be working in an environment that has historically relied on VMware, with the organisation currently undertaking a transition from VMware to Proxmox. As a result, any existing Proxmox experience would be highly advantageous, although strong VMware and general infrastructure experience will be considered.
Your responsibilities will include:
- Providing 2nd Line technical support across hardware, software and infrastructure.
- Maintaining and supporting on-premises servers and infrastructure.
- Monitoring and maintaining physical and virtual server environments.
- Supporting VMware environments and assisting with the transition to Proxmox.
- Troubleshooting server, network and infrastructure issues.
- Supporting Windows Server environments, Active Directory and core Microsoft technologies.
- Managing hardware, server builds, upgrades and maintenance.
- Working with networking technologies including switches, firewalls, DHCP and DNS.
- Supporting backup, recovery and disaster recovery processes.
- Working alongside the wider IT team on infrastructure projects and improvements.
- Escalating complex issues where appropriate while taking ownership of problems through to resolution.
- Maintaining accurate technical documentation and infrastructure records.
About You
We’re looking for a technically capable 2nd Line Engineer / Infrastructure Engineer who enjoys getting hands-on with servers and infrastructure. You’ll ideally have experience working in an on-premises IT environment, rather than being purely focused on end-user support.
You’ll have experience with:
- 2nd Line IT support
- Windows Server
- Active Directory
- On-premises infrastructure and physical servers
- VMware / vSphere
- Networking fundamentals – TCP/IP, DNS, DHCP, switches etc.
- Hardware troubleshooting and maintenance
- Backup and recovery technologies
- Microsoft 365 / Azure
- Virtualisation technologies
Proxmox experience would be an excellent advantage, particularly if you’ve had exposure to migrating or managing virtual machines within Proxmox. However, if you’re an experienced VMware engineer who is interested in developing your Proxmox skills, we’d still like to hear from you.
2nd line IT / Infrastructure Engineer in Cambridge employer: SoCode Limited
As a leading technology firm at the forefront of radar innovation, we pride ourselves on fostering a collaborative and dynamic work environment that encourages creativity and technical excellence. Our hybrid work model allows for flexibility while maintaining strong team cohesion, and we offer ample opportunities for professional growth through challenging projects and continuous learning. Join us to be part of a mission-driven team where your contributions directly impact cutting-edge solutions in the security and defence sectors.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd line IT / Infrastructure Engineer in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SoCode Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SoCode Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SoCode Limited!
✨Direct Apply to SoCode Limited
Let's not forget to apply directly through the SoCode Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd line IT / Infrastructure Engineer in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SoCode Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SoCode Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SoCode Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
