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For Companies At a Glance
- Tasks: Support cutting-edge retail tech and ensure smooth operations across digital and mobile platforms.
- Company: Join a leading high-end retail and e-commerce organisation in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in retail technology.
- Qualifications: Experience in applications support, especially with POS systems and mobile apps.
- Other info: Great chance to enhance your skills in a fast-paced environment.
App Support Specialist
Find out more about this role by reading the information below, then apply to be considered.
Hybrid – London (Marble Arch)
Are you passionate about supporting cutting-edge retail and e-commerce technology? We’re partnering with a leading high end retail, e-commerce organisation who are looking for an Applications Support Specialist with strong experience in Point of Sale (POS) workflows and mobile applications.
The Role
As part of a dynamic applications support team, you’ll play a key role in ensuring critical retail systems run smoothly across stores, digital channels, and mobile platforms. You’ll be responsible for:
Providing 2nd/3rd line support for retail applications, including POS systems and mobile applications.
Investigating, troubleshooting, and resolving incidents and service requests for a SaaS/CLoud Platform.
Supporting upgrades, enhancements, and integrations within the e-commerce and retail technology stack.
Working closely with development, infrastructure, and business teams to deliver seamless customer and colleague experiences.
Creating documentation and knowledge articles for recurring issues.About You
We’re looking for someone with a proactive approach, excellent problem-solving skills, and a solid background in retail technology support. Ideally you’ll bring:
Proven experience in applications support within e-commerce or retail environments.
Strong understanding of Point of Sale (POS) workflows and in-store systems.
Experience supporting mobile applications (iOS/Android).
Familiarity with incident, problem, and change management processes (e.g. ITIL).
Excellent stakeholder communication skills – able to translate technical detail into business-friendly language
Applications Specialist employer: SoCode Limited
Contact Detail:
SoCode Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the retail and e-commerce tech space. Attend industry events or join online forums. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with POS systems and mobile applications. This can really set you apart from the crowd when applying for that Applications Support Specialist role.
✨Tip Number 3
Prepare for interviews by brushing up on common troubleshooting scenarios related to retail applications. Practice explaining your thought process clearly, as communication is key in this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Applications Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and e-commerce technology shine through. We want to see that you’re genuinely excited about supporting cutting-edge systems and making a difference in the industry.
Tailor Your Experience: Make sure to highlight your relevant experience with POS workflows and mobile applications. We’re looking for someone who can hit the ground running, so connect your past roles to what we do at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, we want to understand your skills and experiences without getting lost in technical details.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SoCode Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Point of Sale (POS) systems and mobile applications. Be ready to discuss specific workflows and how you've supported these technologies in the past. This will show that you’re not just familiar with the tech, but that you can also troubleshoot and resolve issues effectively.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Think about specific incidents where you had to investigate and resolve issues, especially in a retail or e-commerce context. This will demonstrate your proactive approach and ability to handle challenges.
✨Communicate Clearly
Practice translating technical jargon into business-friendly language. You’ll need to communicate with various stakeholders, so being able to explain complex concepts simply is key. Consider role-playing with a friend to refine your communication skills before the interview.
✨Understand the Company Culture
Research the company’s values and culture. Understanding their approach to customer experience and technology will help you align your answers with what they’re looking for. It also shows that you’re genuinely interested in the role and the organisation.
