At a Glance
- Tasks: Lead and grow a dynamic team of Technical Account Managers in post-sales success.
- Company: Join Socket, a fast-growing tech company revolutionising open source code management.
- Benefits: Enjoy competitive salary, equity, comprehensive health benefits, and flexible time-off.
- Other info: Remote-first culture with quarterly team off-sites and a focus on excellence.
- Why this job: Make a real impact by enhancing customer relationships and driving retention.
- Qualifications: 4+ years managing post-sales teams and a strong background in B2B SaaS.
The predicted salary is between 75600 - 92400 £ per year.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket.
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them.
You will lead a team of EMEA-based Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there's never a product reason to walk away.
You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and you’re looking for the right opportunity to manage a small, dynamic team.
The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle: automation, targets, cadences, team accountability and growth.
You will inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics.
What You'll Do
- Lead, coach, and grow a team of TAMs. Hire ahead of need as we scale.
- Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal.
- Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better.
- Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.
- Set the bar for performance and career growth on your team, then hold it.
- Make the team faster per head every quarter through automation, playbooks, and one-to-many programs.
- Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap.
- Report retention, adoption, and team health to leadership with numbers you'd bet on.
What You'll Bring
Required:
- 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You've hired, developed, and performance-managed ICs.
- 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS.
- You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed.
- Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.
- You've been the escalation owner on at-risk enterprise accounts and have the save stories to prove it.
- You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks.
- Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity.
- Executive presence with CISOs and VPs of Engineering, and with our own leadership.
- Willingness to travel for customer and company meetings as needed.
- Demonstrated success in supporting and scaling relationships with large-scale enterprise customers, managing complex stakeholder requirements and high-stakes technical environments.
- You must be located in Europe.
Preferred:
- Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems.
- You scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth.
- You've managed TAM charters and kept each motion distinct but coordinated.
- Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs.
Tools You'll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
- Market competitive salary bands.
- Meaningful equity program.
- Comprehensive health benefits for you and your family (99% coverage).
- Flexible time-off, holidays, and winter shutdown to rest & recharge.
- Paid parental leave.
- Remote-first, with quarterly team off-sites.
At Socket, we:
- Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
- Move with urgency and focus: We prioritise swift, decisive action.
- Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
- Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
- Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
- Are customer obsessed: We relentlessly prioritise the needs of our customers, striving to exceed their expectations and delight them at every interaction.
Manager, Technical Account Teams (Europe) in London employer: Socket
Socket is an exceptional employer that fosters a dynamic and collaborative work culture, where employees are empowered to take ownership and make a significant impact. With a remote-first approach complemented by quarterly team off-sites, Socket offers competitive salaries, meaningful equity, and comprehensive health benefits, ensuring that you and your family thrive both personally and professionally. Join us in our mission to support developers and security teams while enjoying flexible time-off and a strong focus on employee growth and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Technical Account Teams (Europe) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Socket. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Socket before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager, Technical Account Teams (Europe) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Socket:Your cover letter is your chance to shine! Tell us why you want to work at Socket specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Socket!
How to prepare for a job interview at Socket
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
