At a Glance
- Tasks: Own the post-sales journey for enterprise accounts and drive customer success.
- Company: Join Phylo, a fast-paced startup revolutionising biomedical discovery.
- Benefits: Competitive salary, equity, unlimited PTO, and comprehensive health coverage.
- Other info: Enjoy a culture of excellence, regular team events, and growth opportunities.
- Why this job: Make a real impact in a dynamic environment while shaping customer success.
- Qualifications: 2-4 years in customer-facing roles with strong biology intuition.
The predicted salary is between 45000 - 55000 £ per year.
Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great customer success looks like at an early-stage company. This is a hands-on role for someone who moves fast, thrives without a playbook, and wants to build one.
What you'll do:
- Own the full post-sales journey for a portfolio of enterprise accounts, with a sharp focus on driving adoption and consumption of Biomni Lab.
- Build relationships across the org — from VPs of Research to bench scientists and computational biologists — and become the person they call first.
- Turn ad-hoc support into repeatable success plans; proactively identify and intervene when usage dips or blockers emerge.
- Drive long-term NRR by proving clear ROI and partnering with AEs to surface expansion opportunities across new teams and business units.
- Partner with our biologists and engineers to prioritize and structure user feedback — you're a direct line between users and the roadmap.
- Lead onboarding workshops and business reviews that actually change how teams work.
- Handle front-line support for your accounts; no problem is beneath you.
Your skills and qualifications:
- 2–4+ years in a customer-facing role — Customer Success, Account Management, Solutions Engineering, or Consulting — supporting enterprise customers, ideally in top 20 biopharma.
- Strong biology intuition; you can translate technical capabilities into outcomes researchers care about.
- Builder mindset: you want to create the function, not slot into an established one.
- You're comfortable moving fast in ambiguous situations and don't wait to be told what to do.
- Startup experience where ownership is high and roles are fluid.
Why Join Us?
- Competitive salary and equity share in building the future of biomedical discovery.
- Full medical, dental, and vision coverage, including free therapy sessions and eyewear stipend.
- 401(k) to help you build long-term financial security (US only).
- Unlimited PTO to recharge when you need it (US only).
- Lunch and snacks when you're in the office.
- Regular team offsites and company events.
- A culture of excellence and speed - we move fast, think big, and support each other every step of the way.
Your work will directly impact our mission to 100X biomedical discoveries through AI.
Customer Success in Tipton employer: Socket.dev
Multiverse is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Edinburgh. With a commitment to employee growth through comprehensive upskilling opportunities and a robust benefits package, including generous holiday allowances and health support, Multiverse empowers its team to thrive in the rapidly evolving AI landscape. Join us to be part of a mission-driven company that values diversity and inclusion while shaping the future of education and workforce development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success in Tipton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Socket.dev. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Socket.dev before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success in Tipton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Socket.dev:Your cover letter is your chance to shine! Tell us why you want to work at Socket.dev specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Socket.dev!
How to prepare for a job interview at Socket.dev
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
