Staff Engineer, Customer Trust in London

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.

About the Role

We're hiring a Staff Engineer, Customer Trust to architect, automate, and scale a technically rigorous customer trust and external assurance program across Nscale's global AI infrastructure. This is a hands-on senior individual contributor role at the intersection of security, engineering, customer assurance, and external audit defense. You will own the systems, processes, and technical content that enable Nscale to respond to customer assurance requests with accuracy, consistency, and speed, while partnering closely with engineering, infrastructure, security, compliance engineering, and GRC program owners. You'll engage directly with enterprise customer security teams during reviews and due diligence, lead external audit engagement for certification programs, and help ensure external-facing claims are technically precise and defensible. This role is critical to strengthening how Nscale communicates its security posture, scales trust operations, and supports growing customer and audit demand.

What you'll be doing

• Customer Assurance Delivery
  • Own customer security questionnaires and assurance requests from intake through completion.
  • Deliver clear, accurate, and timely responses for customer-facing security reviews.
  • Support customer security discussions, audits, and due diligence engagements.
  • Establish and track SLAs for response time and quality.
  • Build and maintain a register of customer security commitments.
• Audit Readiness and External Engagement
  • Lead external audit engagement for major certifications in partnership with compliance engineering and GRC program owners.
  • Ensure evidence, control narratives, and auditor-facing materials are accurate and defensible.
  • Serve as the primary external-facing technical representative for Nscale's security controls during audits.
  • Translate engineering evidence into clear, defensible control explanations for auditors.
  • Report on external review status, audit engagement status, control defensibility, and audit risk to senior leadership.
• Technical Translation and Validation
  • Translate complex technical controls into clear external-facing explanations for customers and auditors.
  • Partner with engineering, infrastructure, security, and compliance engineering teams to validate accuracy.
  • Interpret technical systems across infrastructure, physical security, identity, monitoring, and compliance.
  • Maintain a high bar for precision and technical rigor in written and verbal external communications.
• Documentation and Knowledge Management
  • Maintain security documentation including architecture, controls, certifications, and policies.
  • Build structured knowledge bases to support repeatable assurance and audit workflows.
  • Create reusable response libraries to improve consistency across customer and auditor requests.
  • Identify recurring information gaps and improve documentation to strengthen transparency.
• Automation and Program Scale
  • Design and implement self-service trust centers, reusable response libraries, and automated retrieval systems.
  • Implement automation and AI-assisted workflows to reduce manual effort.
  • Improve response consistency and speed through automation-first systems.
  • Drive integrations between engineering-led compliance systems and customer-facing trust workflows to streamline evidence sharing.
  • Scale customer assurance and audit engagement processes to support growing demand.

KPIs

• Response time SLA attainment across customer assurance requests
• Audit readiness across all in-scope certification frameworks
• Questionnaire completion quality and accuracy
• Reduction in manual effort through automation

About You

• 8+ years of experience in customer trust, security assurance, GRC, or security engineering
• Strong understanding of cloud infrastructure, security controls, and enterprise architectures
• Hands-on experience completing detailed security questionnaires and supporting customer security reviews
• Experience leading certification engagements such as ISO 27001, SOC 2, or equivalent frameworks
• Ability to interpret technical systems and communicate them clearly to external audiences
• Strong attention to detail and the ability to operate effectively under tight timelines
• Experience engaging directly with external auditors during certification or surveillance audits
• Hands-on experience with trust platforms such as Vanta, Drata, or ServiceNow GRC
• Experience building or improving automation in trust or assurance workflows
• Experience in AI infrastructure, cloud platforms, or enterprise SaaS

What we can offer you

At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. Join one of the fastest-growing AI infrastructure companies - your chance to directly shape how global AI capacity is planned and deployed. Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy - always with our full support. Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

Equal Opportunities Statement

We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

Salary Range

The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $150,000-$175,000 USD.