At a Glance
- Tasks: Be the friendly face of our service team, helping customers and managing appointments.
- Company: Join a leading mobile truck repair company with a strong community presence.
- Benefits: Enjoy competitive pay, casual dress, and comprehensive health benefits.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a difference by ensuring our customers stay on the road and satisfied.
- Qualifications: Strong communication skills and a knack for customer service are essential.
Quality Mobile Truck & Trailer Repair is currently seeking a Service Writer / Administrative Assistant to join our team.
We have been Winnipeg's emergency mobile repair specialist since 2007. We're fully equipped and committed to keeping our customers rolling with our 3 bay shop and fully stocked service trucks. We offer emergency roadside service, safeties, and repairs to all makes and models of commercial trucks and trailers.
The Service Writer is an integral part of our team acting as the liaison between our customers and technicians ensuring a smooth and efficient experience.
Responsibilities include but are not limited to:
- Front desk reception; greet customers and suppliers
- Answer telephone calls & emails
- Listen to customer concerns and document issues with their units accurately
- Parts organization; ordering, deliveries, pick-ups, and inventory
- Schedule customer appointments
- Report on vehicle maintenance and repair recommendations to customers
- Provide customers with estimates, invoices, and receipts
- Maintain proper maintenance reports and provide work orders to technicians
- Other duties as assigned
Job Requirements:
- Class 5 driver's license (class 1 would be an asset)
- Excellent written and oral communication
- Strong customer service and problem-solving skills
- Above average computer skills
- Strong ability to work in a fast-paced environment and multitask effectively
- Work independently and as part of a team
- Adaptable to change
If this position sounds like it's for you, please send your resume to .
We thank all that apply, however only suitable candidates will be contacted for an interview.
Pay: $18.00-$30.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Howden, MB: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work Location: In person
Service Writer / Administrative Assistant in Howden employer: Socket.dev
Multiverse is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Edinburgh. With a commitment to employee growth through comprehensive upskilling opportunities and a robust benefits package, including generous holiday allowances and health support, Multiverse empowers its team to thrive in the rapidly evolving AI landscape. Join us to be part of a mission-driven company that values diversity and inclusion while shaping the future of education and workforce development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Writer / Administrative Assistant in Howden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Socket.dev. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Socket.dev before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Writer / Administrative Assistant in Howden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Socket.dev:Your cover letter is your chance to shine! Tell us why you want to work at Socket.dev specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Socket.dev!
How to prepare for a job interview at Socket.dev
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
