At a Glance
- Tasks: Build strong relationships with homeowners and optimise property performance.
- Company: Join Travel Chapter, a leading holiday home agency with a people-first ethos.
- Benefits: Competitive salary, 25 days holiday, birthday off, and £500 towards your holiday.
- Other info: Be part of a progressive team recognised as a Best Place to Work.
- Why this job: Make a real impact in the holiday home market while enjoying a flexible work environment.
- Qualifications: Customer-focused mindset, strong local knowledge, and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Home & Field Based (covering St Ives and surrounding areas)
Employment Type: Permanent
Hours of Work: Monday to Friday, 09:00 to 17:30
Your next chapter: Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. From pricing and marketing to guest experience and operational support, our goal is to unlock the full potential of every property in our portfolio.
We are now looking for a Homeowner Account Manager to join our regional team, supporting homeowners across St Ives and the surrounding area. This is a home and field-based role, with regular travel required across a local portfolio of properties (approximately a 25-mile radius). You don't need to be based directly in St Ives, but a strong knowledge of the local area, holiday market, and communities will be important to building successful homeowner relationships.
This role blends customer relationships, data insight and commercial thinking to drive performance across a growing portfolio.
What You Will Be Doing:
- Act as the main point of contact for homeowners in your portfolio, helping them make informed decisions that improve performance and guest appeal.
- Manage a mix of remote and in-person interactions, including regular property visits throughout the year.
You Will Be Responsible For:
- Building strong homeowner relationships and being a trusted advisor.
- Reviewing pricing, occupancy and marketing performance to identify opportunities.
- Making data-driven recommendations to maximise commercial performance.
- Ensuring property descriptions, photography and listings are optimised.
- Communicating insights clearly and instilling confidence in decision-making.
- Using systems and tools to monitor trends and track KPIs.
- Supporting retention and helping to grow the regional portfolio.
- Collaborating with internal teams across operations, commercial and marketing.
This role includes additional earning potential linked to performance targets. A full UK driving licence is required due to the need for regular property visits.
What We Are Looking For:
We know the perfect candidate does not always exist. If most of the below sounds like you, we would love to hear from you.
- A customer-focused mindset and confidence in building relationships.
- Strong local knowledge of St Ives and the surrounding area.
- Strong analytical skills with the ability to interpret and present data.
- A commercial approach to pricing, marketing and revenue.
- Confidence using systems and digital tools (Salesforce beneficial but not essential).
- Strong written and verbal communication skills.
- The ability to prioritise, manage time and work autonomously.
- A positive and adaptable nature in a fast-moving, seasonal environment.
What Is In It For You:
At Travel Chapter, we believe in supporting our people and helping them thrive. Alongside joining a progressive and growing business, you will receive a wide range of benefits including:
- Competitive salary with additional earning potential.
- 25 days holiday plus bank holidays.
- A special day off for your birthday or a loved one's.
- £500 towards a holiday of your choice.
- A paid volunteering day each year.
- Friends and family discount scheme.
- Life assurance.
- Social clubs and community groups.
- Regular social events including our famous Christmas parties.
Who We Are:
We are Travel Chapter, the holiday home people. From a small South West agency to an industry leader, we have remained true to our family ethos and people-first approach. Recognised as a Sunday Times Best Place to Work 2024 and a certified B Corp, we are committed to doing business the right way for our people, our communities and our planet. We value diversity and welcome applications from all backgrounds. If you need adjustments during the application or selection process, please let us know.
Homeowner Account Manager employer: Socket.dev
Multiverse is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Edinburgh. With a commitment to employee growth through comprehensive upskilling opportunities and a robust benefits package, including generous holiday allowances and health support, Multiverse empowers its team to thrive in the rapidly evolving AI landscape. Join us to be part of a mission-driven company that values diversity and inclusion while shaping the future of education and workforce development.
StudySmarter Expert Advice🤫
We think this is how you could land Homeowner Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Socket.dev. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Socket.dev before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Homeowner Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Socket.dev:Your cover letter is your chance to shine! Tell us why you want to work at Socket.dev specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Socket.dev!
How to prepare for a job interview at Socket.dev
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
