At a Glance
- Tasks: Manage and optimise programmatic advertising campaigns for key clients.
- Company: Join Verve, a leading privacy-focused advertising tech company.
- Benefits: Health care, pension scheme, personalised benefits, and generous vacation days.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
- Why this job: Gain hands-on experience in digital advertising while working with top clients.
- Qualifications: Comfortable with data, strong communication skills, and attention to detail.
The predicted salary is between 60000 - 75000 £ per year.
Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at verve.com.
We’re looking for a motivated and detail-oriented team member to join Dataseat’s (dataseat.com) Customer Success team in London. This is an entry-level position, ideal for someone who is comfortable working with data, confident in communication, and excited to learn the ins and outs of digital advertising. You’ll support the team in managing programmatic campaigns for key clients, gaining hands-on experience in campaign operations, data analysis, and client communication.
What You Will Do
- Set up and monitor programmatic advertising campaigns to ensure smooth, high-performing execution
- Communicate campaign progress and performance to clients with clarity and confidence
- Support your client lead in managing a portfolio of campaigns across multiple accounts
- Use data and tools to continuously optimize campaign outcomes
What We Will Need
- Comfortable working with numbers and confident using Excel day-to-day
- A clear, confident writer who communicates well across different audiences
- Well-organized and thorough, with a strong attention to detail
- Energized by a fast-paced environment and able to juggle shifting priorities
- A degree, or relevant marketing internship/apprenticeship experience
What We Offer
- Stay healthy with our Bupa HealthCare Plan with easy access to medical care
- Support your long-term financial security with our Aviva Corporate Pension Scheme, with Verve contributing 5% of your qualifying earnings
- Pick what matters most to you in our Personalized Benefits Platform, with a budget of £50/month
- Recharge with 25 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays
- Boost your professional knowledge with our annual training budget & internal webinars
We’re open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords. Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Associate Customer Success Manager employer: Socket.dev
Multiverse is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Edinburgh. With a commitment to employee growth through comprehensive upskilling opportunities and a robust benefits package, including generous holiday allowances and health support, Multiverse empowers its team to thrive in the rapidly evolving AI landscape. Join us to be part of a mission-driven company that values diversity and inclusion while shaping the future of education and workforce development.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Customer Success Manager
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Socket.dev value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Socket.dev a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Socket.dev!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Socket.dev.
We think you need these skills to ace Associate Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Socket.dev!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Socket.dev
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
