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- Tasks: Create user-friendly technical documentation and manuals for innovative products.
- Company: Join a forward-thinking company in the Midlands, dedicated to top-notch customer support.
- Benefits: Enjoy hybrid working options and competitive salary between £45,000-£50,000.
- Why this job: Be part of a dynamic team that values creativity and collaboration in tech documentation.
- Qualifications: HND in engineering or equivalent experience; 5 years in technical writing required.
- Other info: Opportunity to work with cutting-edge technology and enhance your multimedia skills.
The predicted salary is between 36000 - 60000 £ per year.
My client is looking for a Technical Author with the following skills:
- To ensure customers have ‘best in class’ technical documentation in support of using our products/solutions.
- To provide multi-media solutions to allow customers multiple means of accessing our support information.
- To manage the release of engineering documentation.
Responsibilities include:
- Decomposing product and software functions and features into user-centric manuals and user guides.
- Liaising with R&D, Technical Support, and the wider business to clarify technical issues.
- Liaising with our Services Engineers and customers to understand the standard working practices and ensure technical documentation is written in line with them.
- Commissioning, coordinating, and preparing illustrations and photographs to support technical documentation.
- Generating and maintaining the user manuals and user guides for products and software.
- Defining and implementing the content required to ensure compliance with regulatory standards.
- Generating and maintaining articles and associated materials for the Customer Support Portal.
- Generating and maintaining product datasheets, including the content and layout.
- Generating and maintaining product labelling and marking, including the content and layout.
- Liaising with our marketing teams and external consultants in the generation of artwork and print-ready files.
- Managing and maintaining the Product Document register, generating, and distributing part numbers.
- Generating BoMs and liaising with supply chain and production for the dissemination of BoM data.
Essential Qualifications, Key Skills and Experience:
- HND in a relevant engineering discipline or equivalent industrial experience.
- At least 5 years’ demonstrable experience of the creation of technical documentation.
- Confident communicator with excellent verbal and written communication skills.
- Experience of working on B2B products requiring in-field installation.
- Experience of working on products with user interfaces.
- Experience of creating technical documentation for software programs.
- Good working experience of Word, PowerPoint, Excel, and Acrobat.
- Experience of laying out manuals in InDesign or similar.
Desirable Qualifications, Key Skills and Experience:
- Experience of managing BoM data.
- Experience of creating or editing videos or similar multimedia source files.
- Experience of using Adobe Creative Suite.
Technical Author employer: Socium - Teams Done Differently
Contact Detail:
Socium - Teams Done Differently Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Author
✨Tip Number 1
Familiarise yourself with the specific technical documentation tools mentioned in the job description, such as InDesign and Adobe Creative Suite. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Network with professionals in the technical writing field, especially those who have experience in B2B products. Engaging in conversations about their experiences can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous projects where you created user manuals or guides. Be ready to explain your process of decomposing complex information into user-friendly content, as this is a key aspect of the role.
✨Tip Number 4
Stay updated on industry standards and best practices for technical documentation. Being knowledgeable about compliance and regulatory standards will show that you are proactive and serious about maintaining high-quality documentation.
We think you need these skills to ace Technical Author
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in creating technical documentation, especially for B2B products and software. Emphasise your skills in communication and any relevant qualifications, such as your HND in engineering.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about technical authorship and how your background aligns with the company's needs. Mention specific experiences that demonstrate your ability to produce user-centric manuals and guides.
Showcase Relevant Skills: Include examples of your proficiency with tools like Word, PowerPoint, Excel, and InDesign. If you have experience with Adobe Creative Suite or multimedia content creation, be sure to highlight this as well.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in technical documentation.
How to prepare for a job interview at Socium - Teams Done Differently
✨Showcase Your Technical Writing Skills
Prepare samples of your previous technical documentation to demonstrate your writing style and clarity. Be ready to discuss the processes you followed to create these documents, as this will highlight your experience and attention to detail.
✨Understand the Product and Audience
Research the company's products and the target audience for their technical documentation. This will help you tailor your responses during the interview and show that you understand the importance of user-centric manuals.
✨Communicate Effectively
As a Technical Author, strong communication skills are essential. Practice articulating complex technical concepts in simple terms, as you may need to explain how you would liaise with R&D and other teams to clarify technical issues.
✨Familiarise Yourself with Tools
Make sure you're comfortable with the tools mentioned in the job description, such as Word, InDesign, and Adobe Creative Suite. Being able to discuss your proficiency with these tools will demonstrate your readiness for the role.
