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- Tasks: Provide IT support for internal users and maintain software, hardware, and network systems.
- Company: Join a fast-growing broadband provider revolutionising the rental market with innovative solutions.
- Benefits: Enjoy a competitive salary, office-based work, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: 2+ years in a service desk role with strong troubleshooting skills and knowledge of Office 365.
- Other info: Bonus points for experience with PowerShell or Linux/server OS.
The predicted salary is between 28000 - 30000 £ per year.
IT Support Technician – Telecomms
Horsham – Office Based
Full-time | £28–30k
I’m hiring for a growing broadband provider in Horsham that’s disrupting the rental market with a smart solution: aligning broadband contracts with tenancy lengths. They’re backed by a strategic partnership with a leading broadband provider and are scaling fast.
They’re now looking for an IT Support Technician to support internal users and keep everything running smoothly across software, hardware, and network infrastructure.
What you’ll be doing:
- Handling 1st & 2nd line IT support for internal and remote staff
- Assisting with 3rd line escalations and internal IT projects
- Setting up new users and hardware/software systems
- Day-to-day maintenance of Windows 11 machines, Office 365, VoIP, and basic network infrastructure
- Administering Office 365 and remote access tools (RDP/TeamViewer etc.)
What they’re looking for:
- 2+ years\’ experience in a service desk environment
- Strong troubleshooting skills and a proactive mindset
- Solid understanding of Office 365 and Windows 11
- Experience with VoIP, networking basics (LAN/WAN, routers, switches), and remote support
- Bonus if you’ve used PowerShell or worked with Linux/server OS
Apply now for more information.
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Information Technology Support Technician employer: Socium - Teams Done Differently
Contact Detail:
Socium - Teams Done Differently Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11 and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common IT support scenarios. You might even consider setting up a home lab to simulate issues you could encounter, which will help you feel more confident when discussing your problem-solving approach.
✨Tip Number 3
Network with professionals in the IT support field, especially those who work with VoIP and networking basics. Engaging in relevant online forums or local meetups can provide insights and tips that could give you an edge in your application.
✨Tip Number 4
Research the company’s culture and values, as well as their innovative approach to broadband services. Tailoring your conversation to align with their mission during interviews can show that you’re not just looking for any job, but are genuinely interested in contributing to their success.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 11 and Office 365. Include specific examples of troubleshooting and any projects you've worked on that relate to the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive mindset. Mention your experience with VoIP and networking basics, as well as any familiarity with PowerShell or Linux, to stand out.
Highlight Relevant Skills: In your application, emphasise your strong troubleshooting skills and your ability to handle both 1st and 2nd line support. Be specific about your experience with remote support tools like RDP and TeamViewer.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Socium - Teams Done Differently
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 11, Office 365, and VoIP systems. Highlight specific examples of how you've successfully troubleshot issues in these areas, as this will demonstrate your technical competence.
✨Demonstrate Problem-Solving Abilities
During the interview, expect scenario-based questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate how you approach problem-solving.
✨Familiarise Yourself with the Company
Research the broadband provider and their unique approach to aligning contracts with tenancy lengths. Understanding their business model will help you tailor your responses and show genuine interest in the role.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, ongoing IT projects, or opportunities for professional development within the company.
