At a Glance
- Tasks: Engage with members and prospects through calls, driving sales and enhancing their experience.
- Company: Join Society, a lifestyle destination redefining fitness and community.
- Benefits: Competitive salary, uncapped commission, and a vibrant work culture.
- Other info: Flexible shifts and opportunities for professional development.
- Why this job: Be part of a dynamic team that values creativity and career growth.
- Qualifications: Experience in customer service or call centre roles; bilingual skills preferred.
The predicted salary is between 12000 - 19200 £ per year.
Sales & Experience Consultant (Call Centre) - Qatar
Salary: 4k to 6k QAR monthly, circa £1K-£1.6K UK equivalent monthly (inc tax free calculation) depending on qualification & experience, uncapped commission potential (paid monthly)
Society is more than a workplace — it's a lifestyle destination.
Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards.
We're building a team as ambitious as the brand itself.
If you're driven by excellence, inspired by lifestyle-led brands, and passionate about delivering world-class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn't just a job — it's a chance to be part of something genuinely different.
Role: Sales & Experience Consultant (Call Centre)
Department: Sales & Member Experience
Division: Society Sport Center
Reporting To: Sales Manager
Direct Reports: N/A
Role Purpose
The Sales & Experience Consultant (Call Centre) is responsible for delivering high-quality outbound and inbound sales and service interactions that support new member acquisition, retention, and overall member experience across the Society portfolio.
Based at Head Office, this role acts as the first point of contact for prospective and existing members, owning the early stages of the sales funnel and ongoing service communication. While Call Centre Consultants do not close sales in-club, they are directly accountable for lead conversion, appointment setting, renewals support, and service excellence, ensuring a seamless handover to in-club Sales & Experience Consultants.
The role combines commercial discipline, CRM accuracy, and customer-centric service, playing a critical role in driving club performance remotely.
Key Responsibilities
Sales, Leads & Appointment Generation
- Own the initial stages of the membership sales funnel including outbound lead contact, qualification, and appointment booking.
- Contact new and existing leads via phone, WhatsApp, email, and digital channels.
- Convert leads into qualified appointments for in-club Sales & Experience Consultants.
- Achieve daily, weekly, and monthly appointment and conversion targets.
- Ensure clear and accurate handover of prospect information to club-based teams.
- Support sales campaigns, promotions, referrals, and corporate lead follow-up.
CRM Discipline & Data Accuracy
- Maintain strong CRM hygiene including accurate records, call notes, and appointment updates.
- Adhere to lead response SLAs.
- Log all activity accurately to support forecasting and reporting.
- Provide reliable pipeline visibility to the Sales Manager.
Member Experience, Retention & Service Calls
- Conduct proactive service and experience check-in calls with new members.
- Support retention initiatives including renewal reminders, save, and win-back campaigns.
- Refer renewal opportunities to in-club teams for completion.
- Represent the brand professionally in all member interactions.
Inbound Calls, Queries & Complaint Handling
- Handle inbound calls from members and prospects efficiently and professionally.
- Respond to enquiries relating to memberships, access, services, and facilities.
- Resolve issues at first point of contact where possible.
- Escalate complaints appropriately in line with SOPs and follow through to closure.
Collaboration with In-Club Teams
- Work closely with in-club Sales & Experience Consultants to maximise appointment show rates.
- Share feedback on lead quality, objections, and outcomes.
- Support a joined-up member journey between Call Centre and club.
Standards, Compliance & Professionalism
- Adhere to SOPs, scripts, data protection, and brand standards.
- Maintain professionalism, confidentiality, and accuracy at all times.
- Meet individual KPIs relating to productivity, quality, and outcomes.
- Support continuous improvement initiatives within the Call Centre.
What Success Looks Like (KPIs)
- Lead contact and response rate.
- Lead-to-appointment conversion %.
- Appointment show rate.
- Appointments booked vs target.
- Renewal and retention call completion rate.
- Positive member feedback from service calls.
- CRM accuracy and SLA adherence.
Experience & Qualifications
- Experience in a call centre, telesales, or customer service role.
- Confident and professional telephone manner.
- Ability to work in a target-driven environment.
- High attention to detail and data accuracy.
- Comfortable handling objections and complaints.
- Experience using CRM systems and Microsoft Office.
- Arabic and English language skills preferred.
- Flexibility to work shifts, evenings, and weekends if required.
Key Competencies
- Sales & conversion mindset
- Customer experience focus
- CRM & data discipline
- Communication & influence
- Resilience & professionalism
- Organisation & time management
- Accountability & results orientation
Sales & Experience Consultant (Call Centre) - Qatar in York employer: Society
At Society, we pride ourselves on being more than just a workplace; we are a vibrant lifestyle destination that champions fitness, wellness, and community. As a Sales & Experience Consultant in our Qatar call centre, you will thrive in a dynamic environment that values creativity and performance, with uncapped commission potential and opportunities for personal growth. Join us to be part of a team that is redefining member experiences while enjoying a supportive culture that encourages excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Experience Consultant (Call Centre) - Qatar in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Experience Consultant (Call Centre) - Qatar in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Society:Your cover letter is your chance to shine! Tell us why you want to work at Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Society!
How to prepare for a job interview at Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
