At a Glance
- Tasks: Engage with members and prospects through calls, driving sales and enhancing their experience.
- Company: Join Society, a lifestyle destination redefining fitness and community.
- Benefits: Competitive salary, uncapped commission, and a vibrant work culture.
- Other info: Flexible shifts and opportunities for professional development.
- Why this job: Be part of a dynamic team that values creativity and career growth.
- Qualifications: Experience in customer service or call centre roles; bilingual skills preferred.
The predicted salary is between 12000 - 19200 £ per year.
Sales & Experience Consultant (Call Centre) - Qatar
Salary: 4k to 6k QAR monthly, circa £1K-£1.6K UK equivalent monthly (inc tax free calculation) depending on qualification & experience, uncapped commission potential (paid monthly)
Society is more than a workplace — it's a lifestyle destination.
Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards.
We're building a team as ambitious as the brand itself.
If you're driven by excellence, inspired by lifestyle-led brands, and passionate about delivering world-class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn't just a job — it's a chance to be part of something genuinely different.
Role: Sales & Experience Consultant (Call Centre)
Department: Sales & Member Experience
Division: Society Sport Center
Reporting To: Sales Manager
Direct Reports: N/A
Role Purpose
The Sales & Experience Consultant (Call Centre) is responsible for delivering high-quality outbound and inbound sales and service interactions that support new member acquisition, retention, and overall member experience across the Society portfolio.
Based at Head Office, this role acts as the first point of contact for prospective and existing members, owning the early stages of the sales funnel and ongoing service communication. While Call Centre Consultants do not close sales in-club, they are directly accountable for lead conversion, appointment setting, renewals support, and service excellence, ensuring a seamless handover to in-club Sales & Experience Consultants.
The role combines commercial discipline, CRM accuracy, and customer-centric service, playing a critical role in driving club performance remotely.
Key Responsibilities
Sales, Leads & Appointment Generation
- Own the initial stages of the membership sales funnel including outbound lead contact, qualification, and appointment booking.
- Contact new and existing leads via phone, WhatsApp, email, and digital channels.
- Convert leads into qualified appointments for in-club Sales & Experience Consultants.
- Achieve daily, weekly, and monthly appointment and conversion targets.
- Ensure clear and accurate handover of prospect information to club-based teams.
- Support sales campaigns, promotions, referrals, and corporate lead follow-up.
CRM Discipline & Data Accuracy
- Maintain strong CRM hygiene including accurate records, call notes, and appointment updates.
- Adhere to lead response SLAs.
- Log all activity accurately to support forecasting and reporting.
- Provide reliable pipeline visibility to the Sales Manager.
Member Experience, Retention & Service Calls
- Conduct proactive service and experience check-in calls with new members.
- Support retention initiatives including renewal reminders, save, and win-back campaigns.
- Refer renewal opportunities to in-club teams for completion.
- Represent the brand professionally in all member interactions.
Inbound Calls, Queries & Complaint Handling
- Handle inbound calls from members and prospects efficiently and professionally.
- Respond to enquiries relating to memberships, access, services, and facilities.
- Resolve issues at first point of contact where possible.
- Escalate complaints appropriately in line with SOPs and follow through to closure.
Collaboration with In-Club Teams
- Work closely with in-club Sales & Experience Consultants to maximise appointment show rates.
- Share feedback on lead quality, objections, and outcomes.
- Support a joined-up member journey between Call Centre and club.
Standards, Compliance & Professionalism
- Adhere to SOPs, scripts, data protection, and brand standards.
- Maintain professionalism, confidentiality, and accuracy at all times.
- Meet individual KPIs relating to productivity, quality, and outcomes.
- Support continuous improvement initiatives within the Call Centre.
What Success Looks Like (KPIs)
- Lead contact and response rate.
- Lead-to-appointment conversion %.
- Appointment show rate.
- Appointments booked vs target.
- Renewal and retention call completion rate.
- Positive member feedback from service calls.
- CRM accuracy and SLA adherence.
Experience & Qualifications
- Experience in a call centre, telesales, or customer service role.
- Confident and professional telephone manner.
- Ability to work in a target-driven environment.
- High attention to detail and data accuracy.
- Comfortable handling objections and complaints.
- Experience using CRM systems and Microsoft Office.
- Arabic and English language skills preferred.
- Flexibility to work shifts, evenings, and weekends if required.
Key Competencies
- Sales & conversion mindset
- Customer experience focus
- CRM & data discipline
- Communication & influence
- Resilience & professionalism
- Organisation & time management
- Accountability & results orientation
Sales & Experience Consultant (Call Centre) - Qatar in Sheffield employer: Society
At Society, we pride ourselves on being more than just a workplace; we are a vibrant lifestyle destination that champions fitness, wellness, and community. As a Sales & Experience Consultant in our Qatar call centre, you will thrive in a dynamic environment that values creativity and performance, with uncapped commission potential and opportunities for personal growth. Join us to be part of a team that is redefining member experiences while enjoying a supportive culture that encourages excellence and progression.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Experience Consultant (Call Centre) - Qatar in Sheffield
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales & Experience Consultant (Call Centre) - Qatar at Society, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Society. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales & Experience Consultant (Call Centre) - Qatar. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales & Experience Consultant (Call Centre) - Qatar in Sheffield
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Society:When writing your cover letter, make sure to tailor your message specifically for Society. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Society
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Society that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Society that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Society’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
