At a Glance
- Tasks: Provide hands-on IT support and ensure smooth operations across all club locations.
- Company: Join Society, a lifestyle brand redefining fitness and community.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Dynamic environment with opportunities for continuous improvement and development.
- Why this job: Be part of an innovative team that values creativity and excellence.
- Qualifications: 2-5 years in IT support with experience in hardware and software.
The predicted salary is between 30000 - 42000 £ per year.
Society is more than a workplace — it’s a lifestyle destination. Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards. We’re building a team as ambitious as the brand itself.
If you’re driven by excellence, inspired by lifestyle-led brands, and passionate about delivering world-class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn’t just a job — it’s a chance to be part of something genuinely different.
Role Purpose
Reporting to the Group IT Manager with dotted-line accountability to the Operations Director and CEO, the IT Systems & Support Technician is responsible for the day-to-day operation, support, and reliability of all IT systems across the business, ensuring technology supports a smooth, secure, and efficient experience for both staff and members. This is a hands-on, operational IT role focused on system stability, user support, cybersecurity best practice, and continuous improvement. The role supports all club locations and Head Office and will travel between sites as required to resolve issues, support installations, and assist with new openings or upgrades.
Key Responsibilities
- IT Support & Day-to-Day Operations
- Provide first and second line IT support across all club locations and Head Office.
- Act as the first point of contact for IT-related issues, logging, prioritising, and resolving incidents in a timely manner.
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and user access.
- Travel between club locations to provide on-site IT support where required.
- Support staff onboarding and offboarding, including system access, Microsoft 365 setup, and device provisioning.
- Coordinate with and escalate issues to external IT vendors and service providers when required.
- Minimise disruption to club operations and member experience through proactive issue resolution.
- Systems & Software Support
- Support the day-to-day operation of business-critical systems including membership management and CRM platforms.
- Support access control systems, turnstiles, and door controllers.
- Support POS and payment terminals, class booking, and scheduling systems.
- Support Microsoft Windows operating systems and Microsoft 365 environments.
- Assist with system upgrades, patches, and new software rollouts.
- Maintain clear and up-to-date system documentation and troubleshooting guides.
- Hardware, Networks & Infrastructure
- Manage and support IT hardware across clubs and Head Office including laptops, PCs, tablets, kiosks, and printers.
- Support access control hardware, CCTV systems, AV equipment, screens, and music systems.
- Support and maintain wired and wireless networks including club and office Wi-Fi.
- Monitor system performance and uptime, identifying recurring issues or risks.
- Maintain an accurate IT asset register and highlight end-of-life or replacement requirements.
- Support IT requirements for new club openings, refurbishments, and relocations.
- Cybersecurity, Data Protection & Compliance
- Support cybersecurity best practices including user access controls, antivirus, endpoint protection, and system updates.
- Assist with data protection and confidentiality requirements in line with company policies and local regulations.
- Support backup processes and basic disaster recovery procedures.
- Identify, report, and escalate potential security risks or incidents promptly.
- Continuous Improvement & Development
- Proactively identify opportunities to improve IT systems, processes, and user experience.
- Make practical recommendations regarding software solutions, hardware upgrades, and workflow improvements.
- Support automation and efficiency initiatives where appropriate.
- Stay informed on relevant IT trends and best practices.
- Develop technical capability in line with future progression opportunities within the IT function.
What Success Looks Like (KPIs)
- High system uptime with minimal disruption to club operations.
- Fast and effective resolution of IT issues.
- Positive feedback from internal stakeholders and club teams.
- Low recurrence of repeat IT issues.
- Secure and compliant IT systems with no major incidents.
- Smooth onboarding and offboarding of staff.
- Accurate and well-maintained IT documentation and asset records.
Experience & Qualifications
- 2–5 years’ experience in an IT support, systems, or generalist role.
- Experience supporting both hardware and software in a business environment.
- Exposure to multi-site, retail, hospitality, or fitness environments preferred.
- Experience supporting Windows operating systems and Microsoft 365.
- Familiarity with networking fundamentals including Wi-Fi, routers, switches, and cabling.
- Experience supporting access control, CCTV, POS, or CRM systems is an advantage.
- Relevant IT certifications (e.g. CompTIA, Microsoft, networking) advantageous but not essential.
- Willingness to travel between sites as required.
Key Competencies
- Hands-on problem solving.
- Calm and methodical under pressure.
- Clear communication with non-technical users.
- Strong attention to detail.
- Ownership and accountability.
- Ability to prioritise and manage workload effectively.
- Continuous improvement mindset.
IT Systems & Support Technician - Qatar in Portsmouth employer: Society
At Society, we pride ourselves on being more than just a workplace; we are a vibrant lifestyle destination that champions fitness, wellness, and community. Our dynamic work culture fosters creativity and progression, offering IT Systems & Support Technicians the chance to thrive in a supportive environment while contributing to world-class experiences. With opportunities for professional growth and a commitment to excellence, joining our team means becoming part of something truly unique in Qatar.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems & Support Technician - Qatar in Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Society values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Society might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Society!
✨Direct Apply to Society
Let's not forget to apply directly through the Society website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Systems & Support Technician - Qatar in Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Society.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Society. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Society
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
