At a Glance
- Tasks: Provide hands-on IT support and ensure smooth operations across all club locations.
- Company: Join Society, a lifestyle brand redefining fitness and community.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Dynamic environment with opportunities for continuous improvement and development.
- Why this job: Be part of an innovative team that values creativity and excellence.
- Qualifications: 2-5 years in IT support with experience in hardware and software.
The predicted salary is between 30000 - 42000 £ per year.
Society is more than a workplace — it’s a lifestyle destination. Society brings together fitness, wellness, recovery, and community under one bold identity. From elite training and boutique studios to curated social spaces, we are redefining how people move, connect, and live — deeply rooted in local culture and delivered to the highest international standards. We’re building a team as ambitious as the brand itself.
If you’re driven by excellence, inspired by lifestyle-led brands, and passionate about delivering world-class experiences, Society offers the opportunity to grow your career in an environment that values performance, creativity, and progression. This isn’t just a job — it’s a chance to be part of something genuinely different.
Role Purpose
Reporting to the Group IT Manager with dotted-line accountability to the Operations Director and CEO, the IT Systems & Support Technician is responsible for the day-to-day operation, support, and reliability of all IT systems across the business, ensuring technology supports a smooth, secure, and efficient experience for both staff and members. This is a hands-on, operational IT role focused on system stability, user support, cybersecurity best practice, and continuous improvement. The role supports all club locations and Head Office and will travel between sites as required to resolve issues, support installations, and assist with new openings or upgrades.
Key Responsibilities
- IT Support & Day-to-Day Operations
- Provide first and second line IT support across all club locations and Head Office.
- Act as the first point of contact for IT-related issues, logging, prioritising, and resolving incidents in a timely manner.
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and user access.
- Travel between club locations to provide on-site IT support where required.
- Support staff onboarding and offboarding, including system access, Microsoft 365 setup, and device provisioning.
- Coordinate with and escalate issues to external IT vendors and service providers when required.
- Minimise disruption to club operations and member experience through proactive issue resolution.
- Systems & Software Support
- Support the day-to-day operation of business-critical systems including membership management and CRM platforms.
- Support access control systems, turnstiles, and door controllers.
- Support POS and payment terminals, class booking, and scheduling systems.
- Support Microsoft Windows operating systems and Microsoft 365 environments.
- Assist with system upgrades, patches, and new software rollouts.
- Maintain clear and up-to-date system documentation and troubleshooting guides.
- Hardware, Networks & Infrastructure
- Manage and support IT hardware across clubs and Head Office including laptops, PCs, tablets, kiosks, and printers.
- Support access control hardware, CCTV systems, AV equipment, screens, and music systems.
- Support and maintain wired and wireless networks including club and office Wi-Fi.
- Monitor system performance and uptime, identifying recurring issues or risks.
- Maintain an accurate IT asset register and highlight end-of-life or replacement requirements.
- Support IT requirements for new club openings, refurbishments, and relocations.
- Cybersecurity, Data Protection & Compliance
- Support cybersecurity best practices including user access controls, antivirus, endpoint protection, and system updates.
- Assist with data protection and confidentiality requirements in line with company policies and local regulations.
- Support backup processes and basic disaster recovery procedures.
- Identify, report, and escalate potential security risks or incidents promptly.
- Continuous Improvement & Development
- Proactively identify opportunities to improve IT systems, processes, and user experience.
- Make practical recommendations regarding software solutions, hardware upgrades, and workflow improvements.
- Support automation and efficiency initiatives where appropriate.
- Stay informed on relevant IT trends and best practices.
- Develop technical capability in line with future progression opportunities within the IT function.
What Success Looks Like (KPIs)
- High system uptime with minimal disruption to club operations.
- Fast and effective resolution of IT issues.
- Positive feedback from internal stakeholders and club teams.
- Low recurrence of repeat IT issues.
- Secure and compliant IT systems with no major incidents.
- Smooth onboarding and offboarding of staff.
- Accurate and well-maintained IT documentation and asset records.
Experience & Qualifications
- 2–5 years’ experience in an IT support, systems, or generalist role.
- Experience supporting both hardware and software in a business environment.
- Exposure to multi-site, retail, hospitality, or fitness environments preferred.
- Experience supporting Windows operating systems and Microsoft 365.
- Familiarity with networking fundamentals including Wi-Fi, routers, switches, and cabling.
- Experience supporting access control, CCTV, POS, or CRM systems is an advantage.
- Relevant IT certifications (e.g. CompTIA, Microsoft, networking) advantageous but not essential.
- Willingness to travel between sites as required.
Key Competencies
- Hands-on problem solving.
- Calm and methodical under pressure.
- Clear communication with non-technical users.
- Strong attention to detail.
- Ownership and accountability.
- Ability to prioritise and manage workload effectively.
- Continuous improvement mindset.
IT Systems & Support Technician - Qatar in Birmingham employer: Society
At Society, we pride ourselves on being more than just a workplace; we are a vibrant lifestyle destination that fosters a culture of wellness, community, and excellence. As an IT Systems & Support Technician, you will thrive in an environment that champions creativity and progression, with ample opportunities for professional growth while working alongside a passionate team dedicated to delivering world-class experiences. Our commitment to employee development, coupled with our unique blend of fitness and social spaces, makes Society an exceptional employer for those seeking meaningful and rewarding careers in Qatar.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems & Support Technician - Qatar in Birmingham
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with people in the IT field. You never know who might have a lead on your dream job at Society!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any cool tech solutions you've implemented. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in being part of Society and helps us see your application faster. Plus, it’s super easy!
✨Tip Number 4
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you’d troubleshoot issues or improve systems. Confidence and clarity can make all the difference!
We think you need these skills to ace IT Systems & Support Technician - Qatar in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Systems & Support Technician role. Highlight any relevant experience in IT support, especially in multi-site environments, as this will show us you understand the demands of the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our lifestyle-led brand. Be sure to mention specific examples of how you've improved IT systems or user experiences in previous roles.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your hands-on problem-solving abilities. We want to see how you've tackled IT issues in the past, so share some examples that demonstrate your calm and methodical approach under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Society
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT systems, especially those mentioned in the job description like Microsoft 365 and networking fundamentals. Be ready to discuss your hands-on experience with hardware and software support, as well as any specific systems you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in the past. Think of specific scenarios where you resolved a problem under pressure or improved a process. This will demonstrate your calm and methodical approach to challenges, which is key for this role.
✨Communicate Clearly
Since you'll be dealing with non-technical users, practice explaining complex IT concepts in simple terms. During the interview, focus on clear communication and ensure you can convey your ideas effectively, showing that you can bridge the gap between tech and everyday users.
✨Emphasise Continuous Improvement
Highlight your proactive mindset by discussing any initiatives you've taken to improve IT systems or processes in previous roles. Employers love candidates who are not just reactive but also think ahead about how to enhance user experience and system efficiency.
