At a Glance
- Tasks: Provide IT support across multiple sites and troubleshoot various tech issues.
- Company: Join a dynamic charity making a real difference in people's lives.
- Benefits: Enjoy flexible working, generous leave, and health support services.
- Other info: Opportunities for professional growth and a supportive work environment.
- Why this job: Be part of a team that supports vulnerable communities while developing your IT skills.
- Qualifications: Experience in IT support and strong problem-solving abilities required.
The predicted salary is between 27000 - 33000 £ per year.
Southampton (travel across Hampshire required) 37 Hours per week, Full time Permanent
About Us
This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.
The Role
We are looking for an IT Support Technician to join our small, hands‑on IT team supporting over 500 users across more than 50 sites. This is a varied role combining day‑to‑day IT support with exposure to networking, systems administration, and infrastructure support. You will work across offices, residential services and remote locations, helping to keep systems running and supporting staff delivering vital services. You’ll gain exposure to a multi‑site environment including networking, VPNs, and cloud systems.
What you’ll be doing:
- Providing 1st and 2nd line IT support across multiple sites
- Troubleshooting hardware, software, network and user issues
- Setting up and configuring devices, accounts and systems
- Supporting Active Directory, Microsoft 365 and Google Workspace environments
- Assisting with networking (WiFi, switches, VPNs, connectivity)
- Managing tickets and communicating clearly with users
- Supporting IT improvements and small projects
What we’re looking for:
- Experience in IT support (1st or 2nd line)
- Strong troubleshooting and problem‑solving skills
- Good communication skills with non‑technical users
- Ability to manage workload and work independently
- Full UK driving licence and willingness to travel
We’re particularly interested in people who:
- Take ownership of issues and see them through to resolution
- Stay calm under pressure
- Are willing to learn and develop their skills
- Can work both independently and as part of a team
What we can offer you:
- 25 days pro‑rata annual leave plus public holidays
- Flexible working options
- Buying additional annual leave
- Comprehensive induction and training
- Counselling, financial, personal support and health and well‑being services via our Employee Assistance Programme
- Cycle to work scheme
- Discounted laptops and computers with Jamie’s Computers
- Electric Car Scheme
SSJ recognises that our staff are our greatest assets. We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:
- Cycle to work scheme
- Discounted laptops and computers with Jamie’s Computers
- Employer pension contributions via salary sacrifice
- Flexible working opportunities
- Counselling, financial, personal support, and health and well‑being services via our Employee Assistance Programme
SSJ are an equal opportunities employer and we encourage applicants from all backgrounds and walks of life. At SSJ, we recognise the benefits of a supported workplace.
Application closing date: Monday 17th August 2026
Interview date: Monday 24th August 2026
Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier. Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.
This role involves regular local travel to various SSJ projects. Are you able to meet the travel requirements of this role (whether by personal vehicle, public transport, taxi, or alternative accessible arrangements)?
IT Support Technician in Southampton employer: Society of St James
The Society of St James (SSJ) is an exceptional employer, dedicated to making a meaningful impact in the lives of vulnerable individuals across Hampshire. With a strong commitment to employee well-being, SSJ offers generous benefits such as flexible working options, comprehensive training, and support services, fostering a collaborative and inclusive work culture. Join us to be part of a passionate team that values your contributions and empowers you to grow while making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Society of St James values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Society of St James might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Society of St James!
✨Direct Apply to Society of St James
Let's not forget to apply directly through the Society of St James website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Society of St James.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Society of St James. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Society of St James
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
