At a Glance
- Tasks: Provide support and information to service users, ensuring they are treated with dignity and respect.
- Company: Join SVP, a leading voluntary organisation dedicated to social justice and community support.
- Benefits: Competitive salary, meaningful work, and the chance to make a real difference in your community.
- Other info: Dynamic role with opportunities for personal growth and making a positive impact.
- Why this job: Be part of a team that advocates for the poor and disadvantaged while developing your skills.
- Qualifications: Certificate in Office Administration and experience in handling diverse callers is essential.
The predicted salary is between 38700 - 38800 £ per year.
Location: Augustine Street, Galway
Salary range: €38,749.36 per annum; paid monthly
Experience: Certificate in Office Administration and Computer course
SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas.
The Role:
We are currently looking to recruit an Information Support Officer (Permanent Full Time - 37.5 hours per week) to join our West Regional team in Augustine Street, Galway. The prime purpose of the role is to work as part of the Regional Office team by providing a point of contact for service users to the Society who contact the Society by telephone, email, letter and in person seeking assistance/information are directed to the appropriate Conference. To treat those approaching the Society for help with dignity and respect in accordance with quality visitation guidelines. This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a difference in your community.
Education, Experience, Knowledge and Skills Required
- Qualifications: Certificate in Office Administration and Computer course is essential.
- Experience: One year’s experience of handling a diverse range of callers – both in-person and by telephone is essential. Experience of working within a busy information environment is desirable. At least two years’ experience in providing varied administrative support in an office environment. An in-depth knowledge of the geography of the North West Region.
- Knowledge: Knowledge of the Society and of its mission and values. Knowledge of needs and issues of the poor and disadvantaged.
- Skills: Excellent organisation and administrative skills. Excellent typing skills – ability to be on a phone call and type at the same time. Ability to work on own initiative or as part of a team. Excellent communication (written and verbal) and interpersonal skills. An ability to work well under pressure, resilient. Proficient in IT – MS Word, Excel, PowerPoint, and experience with a CRM database is desirable. An ability to display empathy, patience and a well-developed sense of humor. Ability to be flexible in approach and towards the role. Ability to maintain confidentiality.
Appointment is subject to Garda Vetting and satisfactory references. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.
Information Support Officer in Street employer: Society of Saint Vincent de Paul
The Society of Saint Vincent de Paul in Galway is an exceptional employer, offering a supportive work culture that prioritises dignity and respect for all individuals. Employees benefit from meaningful engagement with the community, opportunities for professional growth, and a collaborative environment that fosters teamwork and personal development. Located in the heart of Galway, this role provides a unique chance to make a positive impact while enjoying the vibrant local culture.
Contact Details:
Society of Saint Vincent de Paul Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Support Officer in Street
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Society of Saint Vincent de Paul.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Society of Saint Vincent de Paul.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Society of Saint Vincent de Paul.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Society of Saint Vincent de Paul. Apply directly through us to stand out!
We think you need these skills to ace Information Support Officer in Street
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Society of Saint Vincent de Paul. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Information Support Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Society of Saint Vincent de Paul
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Society of Saint Vincent de Paul. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
