Product Coordinator

The Society of Operations Engineers is seeking a diligent and detail-oriented Product Coordinator to support various society initiatives and enhance product efficiency. This role involves providing comprehensive administrative support to several Society programs, including irtec, IRTE Workshop accreditation and the Maintenance Provision Workshop Scheme. The ideal candidate will be a well-organized, customer-focused individual with good administrative skills. Experience in the membership sector and familiarity with professional standards in the UK is advantageous but not required.

Responsibilities

Administrative Support for Society Initiatives

• Support the dispatch of irtec certificate packs, IRTE Workshop accreditation certificates, MPRS Certificates and Halfords Trade Cards.
• Provide accurate information for irtec enquiries from external stakeholders.
• Assist in preparing and converting irtec data for CRM systems.
• Act as a liaison for members and clients, resolving queries efficiently.
• To ensure all product packs are correct and dealt with in reasonable time.
• To liaise with assessment centres, employers, candidates and industry forums where necessary
• Coordinating reprint enquires with the IMI Centre Admin Support

Daily Inbox Management

• Manage relevant inboxes and handle queries promptly.
• Escalate queries when necessary.
• Liaise with IMI for irtec queries that require further investigation
• Escalate and resolve complaints effectively.

Daily CRM Management

• Import irtec contacts and ensure data quality and reliability.
• Update and manage the irtec database register, IRTE Workshop
• Accreditation register, MPRS Register and Halfords Trade Card records.

General

• To coordinate and maintain effective office procedures
• To provide advice and support as required
• To undertake any other general duties delegated by the Product Coordinator
• To participate in the preparation of reports, papers, and presentations as required
• To attend meetings/functions as necessary at head office or elsewhere
• To attend internal and/or external training sessions as required.
• Ad hoc administrative duties for various teams as and when required

Qualifications:

EXPERIENCE:

• Experience with D365: Prior experience with Microsoft Dynamics 365 is preferred, showcasing ability to navigate and update CRM database.
• Prior experience in handling a variety of administrative tasks, including scheduling, email correspondence and record-keeping.

SKILLS AND ABILITIES

• Attention to Detail: Ability to maintain high accuracy and thoroughness in all tasks.
• Critical Thinking Abilities: Capability to analyse situations, solve problems, and make decisions efficiently.
• Effective Teamwork: Ability to collaborate and work effectively within a team to achieve common goals.
• Customer Service Skills: Strong focus on providing high-quality service and support to members and stakeholders.

KNOWLEDGE AND UNDERSTANDING

• Proficiency with Microsoft Office Suite: Good knowledge of Microsoft Office applications, including Word, PowerPoint, and Outlook.
• Good understanding of the importance of data quality
• Knowledge of GDPR best practice preferable
• A fundamental knowledge of general accreditation processes

PERSONAL QUALITIES

• Time Management: Good ability to prioritize tasks, manage time efficiently, and meet deadlines.
• Organised, proactive and adaptable.
• Communication Skills: Good verbal and written communication abilities to effectively interact with members and stakeholders.

EDUCATION:

Required: GCSEs: At least GCSEs in English and Maths, grades 9-4 (A*-C)/Or equivalent experience.

Preferred but Not Essential: · A-Levels · Relevant Courses: NVQ Level 2 or 3 in Business Administration or similar.