Strategic Member Programme Manager

Based in the heart of Covent Garden, Society of London Theatre (SOLT) & UK Theatre are the membership bodies for the theatre sector, representing theatre producers, managers, owners and operators. We have a shared staff team working together to deliver our joint vision and mission for our two organisations.

Our vision – the world we want to see – is a dynamic, sustainable and world-class theatre sector. Our mission – what we do as an organisation – is to champion theatre and support our members to thrive.

In order to deliver on our vision and mission we have three joint priority areas for both organisations. These bring together our membership services, advocacy campaigns, audience initiatives and major events and awards.

• Membership: Developing a growing, engaged and united membership
• Audiences: Increasing engagement with theatre
• Advocacy: Create the conditions for theatres to thrive

We are committed to putting diversity, equity and inclusion at the heart of everything we do. We do this through recruiting from the widest spectrum of channels, constantly reviewing our policies and procedures to ensure they are fit for purpose and giving all our staff a voice. Our mission to produce a skilled, diverse and productive workforce for now and the future is crucial to our success as an organisation.

The Strategic Member Programme Manager is responsible for the development and delivery of member programmes, training, and engagement activity, including leading the end-to-end development and delivery of the annual SOLT & UK Theatre Conference programme.

Contract type: Fixed Term (6 Months) / Full-time

Salary band: The band for this role is £41,500K - £57K a year, pro rata. Salary will be within this band, depending on experience.

Key responsibilities & accountabilities:

• To provide outstanding event and training programming for members, underpinned by our vision to see a dynamic, sustainable and world class theatre sector, and supporting our priority focus areas:

• Growing an engaged and united membership, including a skilled, diverse, and productive workforce for now and the future
• To inspire, attract, retain and diversify theatre audiences
• To support growth across the sector

• Convene and manage the Programme Working Group, to capture member and industry insights to inform programme curation
• Secure the keynote speaker, facilitators and panellists
• Liaise with the Events Team to ensure speaker materials are received in a timely manner
• Brief speakers and panellists, and being the main point of contact for session content on the day
• Set Key Performance Indicators (KPIs) for all activity with measurable targets.
• Monitor, analyse and report on quarterly performance to the Director of Membership and External Affairs and Executive Team, ensuring progress is tracked against the agreed Business Plan.
• Responsible for managing the programming budget and delivering against financial targets for member training.
• Manage the Membership Services Team Risk Register, monitoring risk ratings, and mitigations.
• Execute strategies to increase member engagement and participation with SOLT and UK Theatre events, training & learning development programmes, ensuring satisfaction data is collected and reviewed.
• Conduct annual industry benchmarking and review of training and event programming content.
• Build strong relationships with internal and external stakeholders at all levels, acting as a key representative for the Membership Team.
• Work closely with the Director of Membership & External Affairs, the Member Engagement Manager, Advocacy and Employment Relations Teams to ensure awareness of industry priorities and emerging issues, and to continue delivering effective, relevant programming for the membership.
• Prepare briefing papers, documentation and meeting notes for project groups delivering the events programme.
• Undertake any other duties as reasonably required.

Technical knowledge & skills required:

• Excellent customer service skills, with a desire to provide all members with a high-quality experience
• Exceptional verbal and written communication skills
• Strong interpersonal skills, able to work collaboratively with colleagues and stakeholders
• Excellent time management and prioritisation skills, able to work independently to deadlines, with great attention to detail
• Advanced Microsoft Office skills (including Sharepoint, Outlook, Word, Excel, Powerpoint)
• Experience in assisting in the delivery of events
• An understanding and commitment to equality, diversity and inclusion
• An interest in or experience working in a member organisation
• An interest in and broad understanding of the theatre industry

How to Apply:

To apply for this role please send your CV and a cover letter addressing questions 1-3 below. These questions are designed to help us understand your experience, judgement, and motivation for the role, beyond what is captured in your CV. We recommend a total word count of no more than 900 words, but you are welcome to write less.

Please address the following in your cover letter:

• Please provide an example of when you have delivered event programming and/or training in a creative way. What was your approach and what impact did it have?
• Please describe your experience of working within a membership organisation (or a similar environment), or as a member of one. How have you approached engaging with members and delivering value?
• What attracts you to this role at SOLT and UK Theatre? How do our values and purpose resonate with you?

Please feel free to add any information that will further support your application.

Please send your application by email including in the email subject line “[Your first name and surname], Strategic Member Programme Manager” to jobs@soltukt.co.uk.

Closing Date for Applications: 5pm on Friday 13 February 2026. Interviews will take place on Thursday 19 or Friday 20 February with a view to making an offer of employment to the successful candidate by the end of February. The successful applicant will be required to commence work on or before 9 March. Please do not apply unless this is feasible.

We welcome applications from all and are open to discussing access requirements. If you would like to discuss any access needs during your application or, if you are selected for interview, at the interview stage, please email us at jobs@soltukt.co.uk and the HR team will get in touch with you.

Please note that SOLT & UK Theatre is unable to provide visa sponsorship. Applicants must therefore have the right to work in the UK at the time of application.