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- Tasks: Manage membership processes and optimise CRM systems while providing top-notch support to members.
- Company: Join a mission-driven charity making a real difference in healthcare.
- Benefits: Enjoy hybrid working, flexitime, 26 days leave, and health perks.
- Why this job: Combine your love for data with exceptional customer service in a supportive team.
- Qualifications: Excel expertise, CRM management experience, and strong communication skills required.
- Other info: Be part of a diverse and inclusive workplace that values your contributions.
The predicted salary is between 28000 - 36000 £ per year.
If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we'd love to hear from you.
Are you passionate about combining data expertise with exceptional customer service? We're looking for a Membership and CRM Officer who loves data as much as people, combining advanced Excel skills and database expertise with outstanding communication and administrative skills. You will independently manage membership subscription processes and grants administration, respond to member queries and ensure our CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation.
What You'll Do
- Administer membership applications, renewals, and payments
- Provide excellent support to members and delegates and respond to enquiries
- Maintain, optimise and troubleshoot multiple CRM systems, ensuring data accuracy and compliance
- Develop and generate reports and insights to inform decision-making
- Support grants administration and committee processes
- Collaborate across teams to improve systems and member engagement
What We're Looking For
- Customer service skills and professional written and verbal communication
- Proficiency with Microsoft suite
- Advanced Excel skills (Power BI experience is a bonus)
- Proven experience managing and developing CRM systems and complex databases
- Strong organisational skills and attention to detail
- Customer-focused mindset with the ability to build positive relationships
- Experience in membership/subscription administration or similar is desirable
Why Join Us?
- Hybrid working - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed)
- Flexitime system
- 26 days annual leave minimum, plus bank holidays
- Health and Wellbeing Cash Plan - private GP, cash back for dentist, opticians, physio and more
- Salary Extras scheme
- Refer a friend scheme
- Employee Assistance Programme
- Be part of a charity that makes a difference in healthcare
- Collaborative and supportive team environment
About Us
The Society for Endocrinology is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions. We empower healthcare professionals and researchers to stay at the cutting edge of science and patient care. We also support other national and international endocrine organisations (our clients) to deliver their own impactful work. As a medium-sized charity with a friendly, supportive and flexible culture, we work collaboratively to make a big difference and build a strong global endocrine community. We are committed to fostering a diverse and inclusive workplace where all team members feel valued, respected and empowered to bring their authentic selves to work.
Membership & CRM Officer in Bristol employer: Society for Endocrinology
Contact Detail:
Society for Endocrinology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership & CRM Officer in Bristol
✨Tip Number 1
Get your networking game on! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research the organisation, understand their mission, and think about how your skills in Excel and CRM can make a real impact. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service and responding to queries, try role-playing common scenarios with a friend. The more comfortable you are, the better you'll shine in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at the Society for Endocrinology.
We think you need these skills to ace Membership & CRM Officer in Bristol
Some tips for your application 🫡
Show Off Your Excel Skills: Since we're looking for someone who's a whizz with Excel, make sure to highlight your advanced skills in your application. Share specific examples of how you've used Excel to manage data or improve processes in previous roles.
Communicate Clearly: As a Membership & CRM Officer, you'll need to be a great communicator. Use clear and concise language in your written application, and don't shy away from showcasing your customer service experience. We want to see how you can connect with people!
Tailor Your Application: Take the time to tailor your application to our job description. Mention your experience with CRM systems and database management, and explain how your skills align with what we’re looking for. This shows us you're genuinely interested in the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Society for Endocrinology
✨Show Off Your Excel Skills
Since the role requires advanced Excel skills, make sure to brush up on your knowledge before the interview. Be ready to discuss specific functions or features you've used in past roles, and maybe even prepare a quick example of how you've used Excel to solve a problem or improve a process.
✨Communicate Clearly and Confidently
As a Membership & CRM Officer, you'll need to respond to varied queries. Practice articulating your thoughts clearly and confidently. Consider preparing answers to common customer service scenarios, so you can demonstrate your communication skills effectively during the interview.
✨Know Your CRM Systems
Familiarise yourself with different CRM systems and be prepared to discuss your experience managing them. If you have specific examples of how you've optimised or troubleshot a CRM system, share those stories to highlight your expertise and problem-solving abilities.
✨Demonstrate Your Organisational Skills
This role demands strong organisational skills, so think of examples from your previous work where you successfully managed multiple tasks or projects. Be ready to explain your methods for staying organised and ensuring data accuracy, as this will show that you're detail-oriented and capable of handling the responsibilities of the position.
