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- Tasks: Support Front Office users in Forex & Rates trading tools and applications.
- Company: Join Société Générale, a leading financial services group with a global presence.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Make an impact in the fast-paced world of investment banking and technology.
- Qualifications: Strong analytical skills and a passion for technology and finance.
- Other info: Collaborate with global teams and participate in exciting projects.
The predicted salary is between 20000 - 30000 £ per year.
Based in London, you will join the Fixed Income & Currencies (FIC) team, which mainly acts as a proximity business support unit for the FIC Market Making business in London. You will mainly support Front Office users of the Investment Banking branch on booking and trading tools applications. As a support trainee in a very rich, dynamic and demanding environment, you will support the business of the Investment Banking branch for the Forex & Rates market activity. Your user base is mostly in London, but also in Paris + EMEA and consists mainly of Front Office agents. You will work on functional issues impacting pricing, electronic market contribution / negotiation / STP, manual booking and be exposed to risk and P&L issues.
Main responsibility will be to support the Forex & Rates businesses on our trading and booking tools and platforms. Users will be traders, sales and middle office. You will communicate with users and provide regular updates on the status and actions taken, collaborate within your team and contribute when applicable on skill sets outside of user support: business analysis, testing, project management, coding. You will ensure the continuity of the business by building strong relationships with the global Forex & Rates support teams, local helpdesk-support team, IT development team, the infrastructure teams and the IT Project and product managers in EMEA. You will guarantee a high level of service & quality by industrialising processes, participating in local and global projects and by communicating about it. You will identify improvement axes and propose transformations of existing processes for the business or our production services activities.
Responsibilities
- Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and issues.
- Track users' daily requests and provide reports on related KPIs.
- Escalate incidents to the appropriate development team (support level 3) when required.
- Liaise with relevant IT teams regarding new functional and technical enhancements.
- Participate in Agile sprints in any capacity that can contribute outside of user support: coding, business analysis, testing and user training.
- Promote and update documentation of procedures and processes used.
- Build good partnership and trust with business users, IT peers locally and worldwide through clear communication.
- Provide support coverage during the trading day & bank holidays through a rota.
- Perform on-duty jobs when required.
Company Societe Generale is one of Europe's leading financial services groups and a major player in the economy for over 160 years. We support 25 million clients every day with more than 126,000 staff in 65 countries. Our Group draws on our European roots to develop our business internationally. Our unique geographic positioning enables us to connect Europe and Africa with major global financial centres in Asia and the Americas. The Group combines financial strength, proven expertise in innovation and a sustainable growth strategy with the objective of creating value for all our stakeholders. We seek to be a trusted partner in the projects of those building tomorrow's world today.
About the Team Within Société Générale Corporate & Investment Banking (SGCIB), the Information Technologies department is in charge of providing other departments with their Information System. IT manages high quality and competitive tools.
Trainee FX & Rates Front Office Application Support Analyst employer: Société Générale
Contact Detail:
Société Générale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee FX & Rates Front Office Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Société Générale on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of Forex & Rates. We should be ready to discuss how we can support Front Office users and tackle any functional issues that come our way.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've tackled challenges in the past. This will demonstrate our ability to provide thorough analyses and support the business effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining the team at Société Générale.
We think you need these skills to ace Trainee FX & Rates Front Office Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trainee FX & Rates Front Office Application Support Analyst role. Highlight any relevant experience or skills that align with the job description, especially in IT support and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your interest in supporting the Forex & Rates market!
Showcase Your Communication Skills: Since you'll be liaising with users and IT teams, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show that you can convey complex information effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Société Générale
✨Know Your Stuff
Make sure you understand the basics of Forex and Rates, as well as the tools used in trading and booking applications. Brush up on your knowledge about the Fixed Income & Currencies market, as this will show your genuine interest and readiness for the role.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've tackled technical issues in the past. Think of specific examples where you provided support or resolved a problem, especially in a fast-paced environment. This will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly
Since you'll be liaising with Front Office users and IT teams, practice articulating your thoughts clearly and concisely. During the interview, focus on how you would keep users updated on issues and solutions, as effective communication is key in this position.
✨Emphasise Teamwork
Highlight your experience working in teams, especially in collaborative projects. Discuss how you can contribute beyond user support, like coding or business analysis, and how you can build strong relationships with colleagues and users alike.
