Senior FX Front Office Application Support (VP)

Responsibilities: Deliver L1/L2 application support, troubleshoot, and resolve incidents for critical trading applications, while tracking user requests and reporting on relevant KPIs. Monitor production environments for anomalies, perform daily checks, and proactively address potential issues. Escalate complex issues to development (Level 3 support) or infrastructure teams as needed, and collaborate on functional and technical enhancements. Maintain and update knowledge documentation of support activities, procedures, and processes. Build strong partnerships and trust with business users and IT peers through clear communication. Provide support coverage during trading hours and bank holidays through a rota, and perform on-duty tasks as required. Participate in Agile sprints, contributing beyond user support through coding, business analysis, testing, and user training.

Profile required: 8-10 years of experience in application support within the Forex market. Excellent communication and interpersonal skills for engaging with both technical and non-technical stakeholders. Strong analytical and problem-solving abilities. Experience working in high-pressure environments. A proactive and enthusiastic attitude suitable for a team-oriented, 24x5 global setup. Willingness to learn and adapt to various technologies and methodologies. Familiarity with Forex cash products; knowledge of Rate products or Options is preferred.

Technical skills: Proficiency in Windows and Unix/Linux operating systems. Experience with SQL databases (Postgres, Oracle, Sybase). Understanding of trading processes, including FIX connectivity, order management, pricing, and market making. Familiarity with ITIL framework processes for incident and problem management. Knowledge of observability and monitoring tools (ELK, Grafana). Understanding of object-oriented programming languages such as C# .NET and Python is a plus.

Why join us: People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It’s personable, human, and inspires success through passion. By encouraging open-mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it’s what makes us different. It’s what makes you different.

Business insight: If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. We seek, recruit, and appoint the best available person based on aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief, or gender identity.